Manager, Platform Operations & Data

About GetScale

At GetScale, we combine advanced technology, data-driven insights, and expert sales and recruiting teams to help our clients grow revenue sustainably and predictably. We differentiate ourselves by offering a unified platform that connects what is often fragmented across technology, tools, and channels, giving clients real-time visibility and insight across the entire customer journey. Our clients include some of the most innovative and fast-growing companies backed by top investors such as Y Combinator, Sequoia Capital, and the SoftBank Vision Fund.

About the Platform Operations & Data Team 

The GetScale Platform Ops & Data team is a group of analytical, execution-focused operators that get excited about running the platform that powers our world-class customer acquisition engine.

Working across a wide range of internal & external technologies, they love improving our systems, providing insightful analysis, and solving hard problems to drive impact across the business.

Platform Ops at GetScale isn't your traditional ops role - AI tools have fundamentally changed what's possible. We're looking for operators who are excited to build, not just configure. If you see LLMs as tools that let you write Python scripts, automate workflows, and solve engineering problems without needing a CS degree, you'll thrive here. The line between ops and engineering is blurring fast, and we want people who are energized by that shift.

About the Role

As a Manager on the Platform Ops & Data team, your role is pivotal in empowering both our internal teams and clients by configuring, evolving, and optimizing the platform that is fundamental to our operations. 

You will work directly with stakeholders in Product, Engineering, and Business Operations to pioneer initiatives, launch new features, perform detailed analyses, and significantly contribute to the strategic direction of GetScale's internal platform. 

This Role Will

• Act as a pivotal expert in achieving platform objectives that align with partner results, working in close partnership with business and technical leadership to reach significant milestones.
• Leverage AI tools to rapidly prototype solutions, automate complex workflows, and extend the capabilities of our platform beyond traditional configuration.
• Navigate with vision and autonomy, identifying enhancements to our platform and processes through comprehensive analysis. You will design and manage experiments, transitioning from concept to impactful outcomes with minimal supervision.
• Advocate for stakeholder needs, spearheading the launch of new features and pilot initiatives, organizing training sessions, and leading the development of testing protocols to meet business requirements.
• Shape and refine our platform's roadmap, engaging with a diverse group of stakeholders to introduce and expand new functionalities, thus improving our operational framework.
• Drive business performance, by managing our platform throughout the entire lifecycle from ideation, to configuration, and maintenance.

About You

• Your background includes 4-6 years of experience in analytics on a fast-paced data, product, or business operations team.
• You are an individual who excels in dynamic environments, adept at managing shifting priorities and diverse challenges. Your experience has equipped you with the ability to navigate complex stakeholder landscapes effectively.
• Your background aligns with our operational focus, potentially in areas such as contact centers, customer/supply acquisition, or delivery marketplaces.
• Demonstrated ability to prioritize efficiently amidst competing demands, formulating solutions that are not merely temporary fixes but are scalable and precise.
• Exceptional communication skills are paramount, enabling effective collaboration across teams and with partners.
• Known for your independence, you have the capacity to identify priorities and pursue them with minimal guidance.
• Advanced SQL skills and the ability to use AI tools to rapidly build, debug, and optimize queries and scripts.
• Strong Excel skills and the ability to manipulate, clean, and present data outside of a data warehouse.
• Comfort using AI/LLMs as a force multiplier - you see them as tools that unlock engineering-level work even if you don't have a traditional CS background.
• Intermediate Python skills and the capacity to strategically choose between a suite of data tools to get the job done (SQL, Python, Excel, etc.)
• Preferred: Familiarity with sales, marketing, and contact center technology like Salesforce, Regal, Sendgrid, or Five9. 

• Beyond skills and experience, we seek someone who will not only contribute their expertise but also their positive influence on our team.

What We’ll Deliver to You

• Comprehensive health benefits 
• Equity and 401k
• Unlimited PTO 
• A yearly professional development stipend
• Monthly lunch and learns 

What We Want You to Know

Culture is at the center of everything we do. We’re very proud of the responsive, inclusive and forward thinking environment we have created, which is possible because of our core values. Here at GetScale, you will get to work alongside people who strongly believe in and embody the following values:

• Growth - Always be learning, always be teaching.
• Ownership - Give a damn.
• Hard Work - Do what’s right, not what’s easy.
• Teamwork - Make each other better. 
• Recognition - Shout out greatness. 
• Fun - Enjoy the ride. 

If any or all of these resonate with you, we’d love for you to apply!

At GetScale our goal is to be a diverse workforce that is representative, at all job levels, of our clients and their customers. GetScale is an equal opportunity employer and does not discriminate on the basis of race (including, but not limited to, hair texture, hair type, hair length, and protective hairstyles), color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

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