Digital Program Developer

Digital Program Developer

Position Overview

The Digital Program Developer designs, builds, and configures digital care pathways using GetWell’s content management and workflow platforms (Contentful and Total.js). This role translates clinical requirements into patient-facing digital programs by configuring content delivery, conditional logic, alerts, and multi-step workflows. You are the hands-on builder who brings care pathways to life.

Key Responsibilities

Workflow Configuration & Development (≈70%)

Care Program Build & Configuration

• Configure multi-step digital care programs in Total.js/Program Composer
• Implement conditional logic, branching scenarios, and decision trees
• Define temporal sequencing (e.g., pre- and post-procedure timelines)
• Configure alerts, escalation triggers, and severity levels
• Set up patient eligibility, enrollment, and progression logic
• Configure multi-channel communications (SMS, email, secure messaging)
• Integrate data feeds, reference dates, and enrollment criteria

Content Management (Contentful)

• Build and structure patient-facing content including:
• Educational modules and daily check-ins
• Surveys, assessments, and PROMs
• Automated messages with personalization variables
• Model structured content and reusable components
• Manage media assets (video, images, PDFs)
• Support multi-language content (English, Spanish, others as needed)

Logic & Rules Configuration

• Build scoring logic, formulas, and threshold-based alerts
• Configure skip logic, validation rules, and required fields
• Define completion criteria and program states
• Map data capture requirements and field specifications

Testing & Quality Assurance (≈30%)

Testing

• Create and execute end-to-end test plans
• Validate all logic paths, alerts, and edge cases
• Test delivery across channels and platforms
• Verify data capture, storage, and reporting accuracy
• Perform regression testing following updates or changes

Documentation

• Maintain configuration and logic documentation
• Create workflow diagrams and architecture maps
• Document business rules and decision criteria
• Support version control and change management
• Build troubleshooting and support guides

Required Qualifications

Technical & Platform Experience

• 3–5 years experience configuring complex workflows or automation platforms
  (e.g., BPM tools, CRM workflows, marketing automation platforms)
• Strong understanding of conditional logic, decision trees, and multi-step orchestration
• 2+ years experience with modern CMS platforms
  (Headless CMS preferred: Contentful, Sanity, Strapi)

Core Skills

• Strong logical and analytical thinking
• Methodical approach to testing and troubleshooting
• Comfort working with structured data and field mappings
• Ability to quickly learn new platforms and tools
• Basic understanding of APIs and system integrations

Nice to Have

• JSON/YAML configuration experience
• SQL or basic scripting (JavaScript, Python)
• Git/version control familiarity
• Jira or similar project management tools

Communication & Collaboration

• Translate clinical and business requirements into technical configurations
• Clearly communicate logic, constraints, and tradeoffs
• Document complex workflows for non-technical stakeholders
• Collaborate with product, engineering, content, implementation, and QA teams
• Present demos and walkthroughs of configured programs

Preferred Qualifications

Healthcare Experience (Helpful, Not Required)

• Familiarity with patient journeys and healthcare workflows
• Exposure to patient engagement platforms or digital health tools
• Awareness of healthcare terminology and roles
• Experience with EHR workflows (e.g., Epic, Cerner) is a plus

Advanced / Bonus Skills

• Experience with Total.js, Node.js, or Contentful
• GraphQL or HL7/FHIR exposure
• Internationalization and multi-language configuration
• Agile/Scrum team experience
• QA, testing automation, or technical documentation background

About Get Well:

Now part of the SAI Group family, Get Well is redefining digital patient engagement by putting patients in control of their personalized healthcare journeys, both inside and outside the hospital. Get Well is combining high-tech AI navigation with high-touch care experiences driving patient activation, loyalty, and outcomes while reducing the cost of care. For almost 25 years, Get Well has served more than 10 million patients per year across over 1,000 hospitals and clinical partner sites, working to use longitudinal data analytics to better serve patients and clinicians. AI innovator SAI Group led by Chairman Romesh Wadhwani is the lead growth investor in Get Well. Get Well’s award-winning solutions were recognized again in 2024 by KLAS Research and AVIA Marketplace.