Job Application for IS Support Specialist at Gibson Dunn

New

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in London, the IS Support Specialist is a second-level support role with the primary responsibility of providing technical support to customers along with operational and administrative support for IS functions in the assigned Gibson Dunn office(s). The assigned person will actively participate in maintaining and improving the timeliness and quality of IS support provided to all customer constituencies within assigned office(s).

This role is a full-time, on-site position, reporting to the Manager of User Experience.

Responsibilities include:

Execute the effective and timely delivery of IS services, both hardware and software.
Interact effectively with all customer constituencies, in person when at all possible.
Deploy and maintain the operational availability of all related equipment, including PCs, printers, laptops, smartphones, data communication equipment, audio-visual systems, and, when directed by IS Operations, servers, and network infrastructure.
Perform effectively as a second-level technical resource to resolve customer issues.
Listen attentively to the problem/issue described by the customer and log all pertinent information into our call tracking program, ServiceNow.
Contribute detailed solutions to the ServiceNow Knowledge Base.
Promote effective utilisation of firm-provided software applications to customers.
Keep the equipment inventory up to date at all times in the Asset Management System.
Provide technical support and assistance outside of normal business hours as required.
Must have strong organisational skills and be able to prioritise work efficiently; multi-tasking is necessary.
Maintain and adhere to firm-wide and departmental policies, standards, operational guidelines, and administrative procedures relating to IS function.
Participate as an active team member on assigned IS projects.
Set up, install, operate, test and troubleshoot audio-visual equipment and collaboration technologies (Zoom/Cisco Rooms, Teams) including setting up equipment used to enhance live events (townhall meetings/webinars, etc.) such as laptops, projectors, screens, and microphones

Qualifications:

Strong verbal, written, interpersonal and team skills.
Strong customer service skills.
Experience providing support in Windows 11, macOS and iOS environments.
Experience providing support on Microsoft Office products, Exchange Online, SCCM, and Intune.
Experience providing IS support in a Legal or Professional Services environment.
Superior experience with computer hardware, printers, smartphones, and audio-visual communications equipment.
Strong problem solver, with an ability to work well under pressure.
Proven experience effectively resolving critical/major incidents, particularly those that have an impact on high-level stakeholders (partners, senior and C-level management).
Strong project planning, organisational and execution skills.
Strong ability to build and maintain trusted relationships and effectively collaborate at all levels and across all disciplines.
Ability to remain calm and reasoned under pressure.
Ability to be flexible to meet varied and changing business requirements.
The role requires manual handling and transportation of equipment

Experience:

Bachelor’s degree in a related field is preferred or technical college training with equivalent experience is also considered.
Experience in the legal industry is preferred.
Applicants must have the right to work in the United Kingdom.
Minimum 5 years of relevant experience.

Gibson Dunn will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the requirements of local law.

______

For technical difficulties with our online application, please contact us at staffrecruiting@gibsondunn.com. Our recruiting support team will respond as soon as possible.

______

Gibson Dunn is committed to ensuring equal employment opportunities for all qualified applicants, including individuals with disabilities. We strive to ensure an inclusive and accessible hiring experience. The Firm will provide reasonable accommodations to qualified individuals with disabilities to enable participation in the application and recruitment process, unless doing so would impose an undue hardship, in accordance with applicable laws and regulations.

If you require a reasonable accommodation to complete an application, participate in an interview, or otherwise take part in the recruitment process, please contact us at recruiting-accommodations@gibsondunn.com. Please note, this is a dedicated email inbox established exclusively to assist applicants with accommodation request related to the recruitment process. Inquiries about the status of an application or other non-accommodation matter will not receive a response.

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

List any aliases or other name(s) you have used or currently use or indicate N/A.

Please provide your full home address.

Are you over the age of 18?

Select...

Have you previously applied to or worked for Gibson Dunn (including through an employment agency)?

Select...

If so, when were you employed or when did you apply?

List all close personal and professional connections employed by Gibson Dunn and their relationship to you, or indicate N/A.

Are you authorized to work lawfully in the country in which this position is based for Gibson Dunn?

Select...

Do you now, or will you in the future, require sponsorship for employment visa status to work legally for Gibson Dunn in the country in which this position is based?

Select...

How did you hear about this position?

Select...

If other or referral, please share details.

Please tell us what you liked and disliked about your last role. What interests you most about this opportunity?

Which type of employment are you seeking?

Select...

In which of our offices are you open to working?

Select...

Are you available for overtime?

Select...

When are you available for employment (i.e. what is your notice period, if currently employed)?

What are your salary expectations?

Have you ever been separated from a previous employer under circumstances such as disciplinary action or involuntary resignation?

Select...

If yes, please explain:

Acknowledgment of Legal Notices:

Select...

_{Prior to submitting this application, please review and acknowledge Gibson, Dunn & Crutcher LLP’s compliance notices below.}

_{Terms of Use and Legal Notices, Cookie Notice}

Certification and Consent:

Select...

_{By submitting your application, you confirm you have reviewed the below statements, and acknowledge, certify, and/or consent to the below statements, based on the location of the position to which you're applying.}

_{1. I certify that the facts set forth above are true and complete. I understand that if I am employed, any falsification of this application or other information supplied, including, without limitation, information on my resume if I have submitted one (including omitting information or supplying misleading information), may result in my immediate discharge, regardless of the time elapsed before discovery.}

_{2. I understand that all offers of employment are conditioned on the provision of satisfactory proof of an applicant's identity and legal authority to work in the country in which the position is based, as well as subject to completion of any background/reference check being conducted, as allowable under local law.}

_{3. I agree to have any of the statements checked by Gibson, Dunn & Crutcher LLP unless I have indicated to the contrary. I authorize my references, as well as all other individuals whom the Firm contacts, to provide the Firm any and all information concerning my previous employment and any other pertinent information that they may have.}

_{4. I understand that, in order to be hired, I may be required to sign an authorization permitting Gibson, Dunn & Crutcher LLP to obtain consumer reports, consumer credit reports, and/or investigative consumer reports. If so, I will be provided with the authorization form(s). I understand that submitting this employment application does not obligate me to sign such form(s), although I understand that Gibson, Dunn & Crutcher LLP may not further consider me for employment if I choose not to sign such form(s), if requested.}

_{5. I acknowledge and agree that any personal information I provide in this application or otherwise during the application process may be collected, used, processed, utilized, maintained, or shared by Gibson, Dunn & Crutcher LLP in accordance with the Privacy Statement appearing at the following Internet address: https://www.gibsondunn.com/privacy-statement/.}

Privacy Notice:

Select...

_{Gibson, Dunn & Crutcher LLP respects your privacy and is committed to handling your personal data in compliance with applicable law. I acknowledge and agree that any personal information I provide in this application or otherwise during the application process may be collected, used, processed, utilized, maintained, or shared by Gibson, Dunn & Crutcher LLP in accordance with the Privacy Statement appearing at the following Internet address: https://www.gibsondunn.com/privacy-statement/.}

IS Support Specialist

Apply for this job