Order Manager

Why Join Giga

• The Pace: We're building at a speed most companies talk about but never actually operate at. If you've been bored somewhere else, you won't be here.
• The Impact: Every person at Giga touches the work that matters. No layers, no waiting for approval chains. You'll see your fingerprints on what we ship.
• The Team: A team of operators defining the future of AI infrastructure. We recruit A-players from the most innovative companies in the world, and they choose Giga because the work here means more.
• The Moment: AI doesn't run without power, and that's us. Giga is the picks and shovels behind the AI revolution. This industry is about to explode, and you'll be in the room where it's already happening.

What you'll do

The Order Manager oversees and coordinates the end-to-end order fulfillment process in a manufacturing environment. This role ensures timely, accurate processing of customer orders from receipt through production scheduling, shipment, and invoicing, while maintaining strong cross-functional communication with production, logistics, and customer service teams.

Where you'll work

This role will be based in our Houston offices. You must be willing to work in the office full-time, outside of our bi-weekly WFH Fridays.

Key Responsibilities

• Manage the entire order lifecycle: receive, review, enter, and track customer orders in the ERP system.
• Coordinate with production planning to ensure orders are scheduled and manufactured on time.
• Liaise with logistics and shipping teams to arrange timely delivery of finished goods.
• Act as primary point of contact for customers regarding order status, changes, or issues.
• Monitor inventory levels to confirm availability of finished goods.
• Resolve order discrepancies, delays, or quality issues with internal teams.
• Maintain accurate and up-to-date records in all relevant systems.
• Support sales and customer service teams with order-related queries.
• Ensure compliance with company policies, industry standards, and any applicable regulations.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or a related field (or equivalent experience).
• 3–5 years of experience in order management, sales operations, or supply chain within a manufacturing environment.
• Familiarity with ERP systems (e.g., NetSuite, HubSpot, Monday.com, Shipwell) and order processing workflows.
• Strong understanding of production scheduling and inventory management principles.
• Excellent organizational and time-management skills with keen attention to detail.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.

Bonus points

• Customer-focused mindset with strong negotiation and conflict-resolution skills.
• Team-oriented with the ability to work independently when needed.
• Effective written and verbal communication for cross-functional collaboration and customer interaction.
• Ability to analyze data and generate meaningful reports.

Benefits

• Subsidized health, dental, and vision insurance
• Equity (options) in a rapidly growing startup
• 401(k) with 4% employer match
• Unlimited PTO
• Parental leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA) or Health Savings Account (HSA)
• Commuter benefits

Who We Hire

We don't use "A-player" loosely. Here's what it actually means at Giga:

Antifragile. You don't just survive chaos, you get better because of it. When things break, change, or move sideways, you don't freeze. You adapt faster than the problem evolves.

High Agency. You don't wait to be told what to do. You see the gap, you fill it. If something is blocking progress, you find a way around it, over it, or through it without asking for permission.

Executors. Ideas are cheap. We hire people who ship. You're the person who turns a whiteboard sketch into something real while everyone else is still scheduling the next meeting about it.

Bias to Action. Perfect is the enemy of done. You'd rather make a decision with 80% of the information and course correct than sit around waiting for 100% that never comes.

Speed. We move fast because the opportunity demands it. You're not reckless, but you understand that in this industry, the team that moves fastest wins. And you like winning.

Equal Opportunity Employer Statement

Giga Energy is an equal opportunity employer and is committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Giga Energy complies with all applicable labor laws, including the California Fair Employment and Housing Act (FEHA) and other relevant state and federal regulations. We provide reasonable accommodations for qualified individuals with disabilities and encourage applicants who require accommodations during the hiring process to contact us.