Director of Client Services - NorAm

The Director of Client Services role is designed for a passionate and engaged storyteller, with a well-rounded understanding of business technology and software. You’ve been leading projects or programs in the tech space (focusing on cloud infrastructure, software development, or similar areas), in a consulting or professional services scenario, and you’re already growing those accounts, or excited to start doing it. Here, you'll build strong client relationships, drive the expansion of existing client accounts by identifying potential opportunities for new business, and focus on the successful delivery of ongoing projects in the portfolio, sharing in the profits with no cap - the sky is the limit!

 

Responsibilities:

• Build strong, long-lasting relationships with key clients and stakeholders.
• Learn and understand a client’s business goals, priorities, and challenges and be able to drive tailored solutions to address customer needs.
• Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
• Develop and execute on account strategies and growth plans in alignment with company plans, while working with internal teams.
• Drive the revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business.
• Enable, mentor, and coach your account teams to achieve client success.

 

Requirements:

• Native or near-native English speaker and writer
• 5-10 years of experience in a consulting or client services lead role related to cloud, software development or technology services. You’ve worked with enterprise clients, leading teams of 10 or more people in projects with multiple phases.
• Proven experience in developing customer-stakeholder relationships.
• Experience in solution management, planning, and growing of accounts.
• Demonstrated professional and executive presence - comfortable leading challenging conversations and building relationships with executive-level stakeholders.
• A well-rounded understanding of the business technology landscape and the ability to have an informed discussion about a wide range of corporate technology initiatives with prospective clients.
• Creativity and experience in developing and shaping solutions and deals that make sense internally and for the customer.
• Demonstrated success growing a portfolio by shaping and selling, complex, multi-phase, technology projects to enterprise clients with $2B+ in annual revenue.
• Led or supported revenue generation activities with a successful track record of portfolio growth.
• This is a fully remote job; we have no offices, but our clients do, hence some occasional travel is required.

 

 Nice to have:

• Account Management or Account Executive level experience in a pre-sales or sales engineering role.

 

Our recruitment process

• Recruiter interview (45 min)
• CCAT (15 min)
• Account Management Interview (with our VP of Account Management) (45 min)
• Executive Interview (with our Head of Solution Delivery and our CTO) (60 min)
• Interview with our CEO (60 min)

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

 

What we offer

• Totally remote, full-time (40h/week)
• Long-term, no-end-date position
  
• Base salary + 2% of the revenue brought by you to the company (incremental growth, no cap)
• Flexible paid time off (PTO)
• Diverse, multicultural working environment
• Training and certification opportunities on AWS, GCP and/or Azure.