Director of Client Services - Bay Area
Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.
Our clients rely on our Network for two main areas, Software Development and Cloud Services. In some cases, they need help building great new products, in others they want our expertise in migrating, maintaining, and optimizing their cloud solutions.
At Gigster, whether working with entrepreneurs to realize ‘the next great vision’ or with Fortune 500 companies to deliver a big product launch, we build really cool enterprise software on cutting-edge technology.
Responsibilities:
- Build strong, long-lasting relationships with key clients and stakeholders.
- Learn and understand a client’s business goals, priorities, and challenges and be able to drive tailored solutions to address customer needs.
- Own and be accountable for the delivery of services and outcomes for our clients, ensuring customer success.
- Develop and execute on account strategies and growth plans in alignment with company plans, while working with internal teams.
- Drive the revenue growth and expansion of existing client accounts through a deep understanding of your customers, navigating client organizations, developing new relationships, and identifying potential opportunities for new business.
- Enable, mentor, and coach your account teams to achieve client success.
Requirements:
- Native or near-native English speaker and writer
- 5-10 years of experience in a consulting or client services lead role related to cloud, software development, or technology services. You’ve worked with enterprise clients, leading teams of 10 or more people in projects with multiple phases.
- Proven experience in developing customer-stakeholder relationships.
- Experience in solution management, planning, and growing of accounts.
- Demonstrated professional and executive presence - comfortable leading challenging conversations and building relationships with executive-level stakeholders.
- A well-rounded understanding of the business technology landscape and the ability to have an informed discussion about a wide range of corporate technology initiatives with prospective clients.
- Creativity and experience in developing and shaping solutions and deals that make sense internally and for the customer.
- Demonstrated success in growing a portfolio by shaping and selling, complex, multi-phase, technology projects to enterprise clients with $2B+ in annual revenue.
- Led or supported revenue generation activities with a successful track record of portfolio growth.
- This is a remote job, we have no offices, but our client does, hence some occasional travel in the Bay Area is required.
Nice to have:
- Account Management or Account Executive level experience in a pre-sales or sales engineering role.
Our recruitment process
- Recruiter interview (45 min)
- CCAT (15 min)
- Project Management Interview (with one of our Delivery Leads) (45 min)
- Executive Interview (with our Head of Solution Delivery) (30 min)
- Interview with our CEO (60 min)
We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.
What we offer
- Mainly remote, full-time (40h/week) position, with occasional visits to the client's office in the Bay Area.
- Long-term, no-end-date position
- Base salary + 2% of the revenue brought by you to the company (incremental growth, no cap)
- Flexible paid time off (PTO)
- Diverse, multicultural working environment
- Training and certification opportunities on AWS, GCP and/or Azure.
Apply for this job
*
indicates a required field