L3 Support Engineer

Do you want to work on cutting-edge projects with the world’s best IT engineers? Do you wish you could control which projects to work on and choose your own pay rate? Are you interested in the future of work and how the cloud will form teams? If so - the Gigster Talent Network is for you.

 

We help organizations thrive in the cloud, and we offer a wide range of services and technology platforms to help them accelerate and optimize their cloud journey. 

 

The Role

At this time, we are looking for L3 support engineers to join our team and provide support to one of our clients.

 

Key Responsibilities 

• Provide technical support/triage (L2&L3 support only) and troubleshooting for IT systems and applications
• Manage and maintain IT infrastructure, including servers, networks, databases, security, backups, and cloud services
• Manage and maintain deployed applications in Azure including custom and off-the-shelf software and components
• Monitor and optimize IT performance, availability, and reliability
• Coordinate and collaborate with other IT engineering teams and vendors

 

Qualifications

• At least 5 years of experience as an engineer
• Tech Stack: 
• Entra ID and Okta
• Cloud/WAN hub, VPN
• Azure Cloud Native Services
• AWS Cloud Native Services
• Kubernetes/Docker
• GitLab
• PagerDuty
• Ansible, Terraform
• SumoLogic
• Linux
• ServiceNow
• Experience with Ansible, Terraform
• Experience with Azure and AWS Cloud Native Services
• Experience with Docker
• Experience with AWS
• Experience with Python or Java 
• Experience with Observability (SumoLogic, Dynatrace, Solarwinds)
• Experience with CI/CD Pipelines (GitLab CI, Azure DevOps)

 

Our recruitment process

• Recruiter Screen (30 mins)
• Interview 1 - Fit interview w/ HM  (30 min)
• Interview 2 - Tech Interview I (45 to 1 hour). 
• Interview 3 - Tech Interview II  (45 to 1 hour).
   

We strive to move efficiently from step to step so that the recruitment process can be as fast as possible.

 

What we offer

• Totally remote, full-time (40h/week)
• Must be able to work from 5 PM PST to 1 AM PST (8 AM UTC+8 to 5 PM UTC +8)
• Flexible paid time off (PTO) - After the first 3 months of employment
• Diverse, multicultural working environment
• Training and certification opportunities on AWS, GCP, and/or Azure.