Back to jobs

Field Service Representative - Northwest US

Livermore, CA

As the leading transit bus manufacturer in the United States, GILLIG buses play a critical role in the environmental and social initiatives in communities across our nation.  GILLIG is on the forefront in the transition to zero-emission vehicles and has an unmatched reputation in the industry for quality, reliability, durability, service, and support.  From initial design through final assembly, each GILLIG bus is designed and built in Livermore, CA. 

WHY GILLIG

  • Leader in environmentally friendly mobility solutions including battery electric, hybrid electric, near-zero CNG and clean diesel transit buses
  • Renowned for its inclusive team/family-oriented culture
  • Stable, successful, and growing organization – a Bay Area business for over 132 years!
  • Flexible schedules (*depending on project needs)
  • Excellent compensation including company paid medical premiums, generous retirement plan and other comprehensive benefits

ABOUT THE ROLE

GILLIG is seeking motivated, customer focused professionals to travel to our customer’s sites and perform Post Delivery Inspection on new buses to place them in service. You will be trusted to provide detailed reports necessary to resolve bus issues and customer concerns and submit these reports in a timely manner to the Field Service Manager for action on corrective plan. This role is responsible for supporting customers in the Northwest US area but may be required to travel outside that region as needed.

As a Field Service Representative, you will report directly to the Manager, Regional Field Services.  You must be extremely customer focused, have a passion for problem solving, and be willing to continuously learn new troubleshooting as well as diagnostic technologies.  An ideal candidate would have a strong, detailed knowledge of commercial vehicles, preferably transit buses.

IN THIS ROLE YOU WILL

  • Travel to customers’ location in the Northwest US area but may be required to travel outside that region as needed throughout the United States
  • Partner with our customers to inspect new buses after delivery and repair or adjust any issues as necessary
  • Work with customers to understand concerns about buses in-service of any age and facilitate investigation into root cause and development resolution plan
  • Diagnose electrical and/or mechanical defects on buses and repair as needed
  • Troubleshoot supplier issues and facilitate resolution
  • Perform and document failure analysis using field reports, photos as well as failed material analysis
  • Act as liaison between customer and factory for resolution of difficult product issues
  • Order ship short parts or broken/failed parts as needed to put bus in service
  • Assist customer in ordering warranty or replacement parts as needed
  • Recommend and authorize warranty repairs or policy adjustments as needed
  • Provide driver and mechanic orientations for GILLIG buses
  • Communicate plans with customer to resolve issues with repair process or field campaigns as required
  • Assist or perform accident/fire investigations, and assist in or provide photos for investigation, as needed

BASIC QUALIFICATIONS

  • Bachelor’s degree in Engineering, Business Administration or equivalent is preferred
  • Minimum 3 years of experience in the Commercial Bus Industry
  • Read blueprints and electrical schematics
  • Ability to mentor and train
  • Project management skills
  • Excellent written and verbal communication
  • Exceptional customer service skills
  • Proven ability to use computer programs to diagnose bus systems preferred
  • Commercial Driver’s license with passenger endorsements
  • Lock Out Tag Out certification

WORK ENVIRONMENT

  • Ability to lift up to 35 lbs.
  • Working environment in customer’s maintenance shops and/or outdoors
  • Regularly sit, stand, walk, kneel, squat, work at heights, work in confined spaces, and has the ability to climb ladders
  • May be required to work overtime or weekends based on business needs
  • Excessive travel required approximately 70% - 80% of the time
  • Standard start time: 7AM. (negotiable)
  • Service truck, laptop & cell phone provided

EXPECTED COMPENSATION

$75,000 - $275,000/annual salary + premium benefits

 

Pay offered may vary depending on multiple individualized factors, including market location, job classification, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if a candidate receives an offer of employment.

 

 

 

 

 

GILLIG is an equal employment opportunity and affirmative action employer.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

A Close Personal Relationship is defined by the following:  spouse, children, sibling, parent, romantic/intimate, live-in/roommate/housemate, or any other family relationship.  

Select...
Select...
Select...
Select...

I certify that I have personally completed this application and answered all questions truthfully, and have not knowingly withheld, misrepresented or omitted any information relative to this application, my resume or other attached materials. I understand to do so would result in my being eliminated from further consideration.

I further understand that, if accepted for employment, any misrepresentation or material omission may result in immediate termination of my employment, regardless of the time elapsed.

I also understand that GILLIG LLC may hire only lawfully authorized workers and that, if selected, my employment is contingent upon my ability to provide acceptable proof of my identity and employment eligibility prior to beginning employment.

I hereby authorize GILLIG LLC and/or its authorized agents to thoroughly investigate my background, including criminal convictions or history, motor vehicle reports, all my references, complete work record, education, and all other matters related to my suitability for employment, and further I authorize my former employers to disclose to the company any letters, reports, performance appraisals, etc. related to my work records without giving me prior notice of such disclosure.

In addition, I further release the company, former employers, and all other persons, corporations, partnerships, and associations from any and all claims, demands or liabilities arising out of or in any way related to such investigation or disclosure.

I understand that nothing contained in the application or conveyed during any interview which may be granted is intended to create an employment contract between me and the company.

In addition, I understand and agree that if l am employed, my employment is for no definite or determinable period and may be terminated at any time, with or without notice, at the option of myself or the company, and that no promises or representations contrary to the foregoing are binding on the company unless made in writing and signed by me and an officer of the company’s designated representative. If employed, I agree to read and comply with all company rules, regulations and policies, and return all company property and records upon my termination.

If you agree with the above statements, please select yes now.

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GILLIG ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.