Senior Manager, UX Research

Remote

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

As the Senior Manager, UXR, you will lead the UX Research strategy for GitLab. Reporting directly into the VP, UX, you will lead a team with of 4 direct reports, including a Manager and 3 Staff Researchers. Research is highly valued at GitLab, we're extremely data driven and the UXR team is key to that. You'll be responsible for business critical performance indicators like SUS and CSAT. You'll lead efforts to evolve research methodologies and practices as we continue to scale, and ensure research is well-integrated into our product development workflow and decision-making. 

We are currently devising a new UX research vision and strategy, and you will be critical in establishing and driving this with the UXR team and broader business.

Here are some links to more info:

What you'll do

  • Deliver impactful user research insights to support and enable the GitLab product vision and strategy.
  • Work collaboratively with Product Designers and Product Managers to understand user behaviours, motivations, attitudes and needs.
  • Evolve the UX Research team vision and strategy; energise and empower the team to action it.

What you'll bring

  • Demonstrated UX Research leadership experience at the executive level.
  • Must have experience leading UXR Mangers and very senior IC's (Staff+ level).
  • While you won't be hands on in this role, you must have previous hands on experience and a current, deep understanding of:
    • Qualitative and quantitative research.
    • Service design, including JTBD and journey mapping.
    • User metrics (NPS, CSAT, SUS, etc).
    • Research operations.
  • Strong experience influencing stakeholders, advocating for critical research/insights to be adopted.
  • Strong written and verbal communication skills, confident in presenting to C-level executives.
  • Strategic business acumen - align the company mission with strategic team objectives.
  • Ideally have experience working at an enterprise-focused SaaS company.

About the team

We have invested significantly in UX, with a large 90+ person team and a new VP of UX who reports directly to our Chief Product Officer. The UX org consists of Product Design, Technical Writing and UX Research. The UX team has reached a good level of maturity, and through this have established the importance of understanding our users and acting on that data to drive innovation. There is still work to be done to improve this, but the fundamental understanding of why UX matters is there. The team is globally distributed, with team members based across the US, Canada, Europe, the UK, India, Australia, New Zealand and Japan.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range

$154,600 - $331,200 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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