New

Deal Desk Manager, Global Process Owner

Remote, North America

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

GitLab's Deal Desk Global Process Owner (GPO) will have the opportunity to partner closely with cross-functional stakeholders across the Quote-to-Cash, Billing, Revenue, Systems, and Audit teams to optimize and maintain our processes around Quoting, Deal Structure, and booking transactions while ensuring compliance as a public company. The Deal Desk GPO will own the improvement of systems and processes, serving as a key player in the design of technical solutions for scale and efficiency. This person will be a critical member of the Deal Desk leadership team, and will serve as the primary liaison between the Deal Desk function & other cross-functional teams, acting as the voice of Deal Desk to drive impactful optimization that improves the team's efficiency and results.

As part of the larger Revenue Operations team, the Deal Desk team supports our constantly changing and complex business as we launch new products, implement new routes to market, and expand into new countries. The Deal Desk GPO will execute these initiatives, with a focus on design, UAT, rollout and enablement to support the fast paced needs of the business. We're looking for an experienced, dedicated and empathetic Deal Desk GPO to join our Deal Desk Leadership team.

What You’ll Do

  • Identify & prioritize process gaps or areas for improvement within current Deal Desk processes 
  • Conceptualize requirements and assess technical feasibility within systems (Zuora, SFDC, etc.) 
  • In partnership with Quote to Cash, actively participate in design, UAT, and go-live for bug fixes and new process roll outs impacting the Deal Desk organization 
  • Develop and maintain a highly repeatable enablement program for new hires within the Deal Desk organization specific to each role
  • Manage Deal Desk team enablement for any new system or process flow roll outs; including new SKU roll out, promotional offerings, etc. 
  • Partner with the Enablement team to create and present material to the field organization around Deal Desk engagement and best practices
  • Actively participate in bookings close reconciliations, actively identifying ways to improve and automate processes in an effort to be able to perform the monthly close more quickly with high levels of accuracy
  • Collaborate with cross-functional teams to drive alignment around existing processes and policies, and define any new processes and/or policies as needed which will impact Deal Desk
  • Support external and internal audit requirements relating to the Deal Desk organization

What You’ll Bring 

  • Subject matter expert in Deal Desk processes and Quote to Cash operations 
  • Strong technical background in CPQ, Salesforce, & Zuora
  • Experience in Marketplace operations (AWS & GCP)
  • Demonstrated progressive experience with a public company
  • Ability to create enablement material as well as train and develop individuals 
  • Ability to manage multi-stage projects of high complexity
  • Ability to work effectively as part of a team and cross functionally to support a variety of complex projects
  • Adaptable to a fast paced environment with the potential for changing priorities; has an ability to focus and drive the prioritization of high return initiatives
  • Proficient in use of GitLab

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

 
Remote-Global

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range

$84,000 - $180,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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