Field Enablement Program Manager, Customer Success

Remote, North America

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

FE Program Manager, Customer Success Enablement

The FE Program Manager, Customer Success Enablement is responsible for assisting with the tactical development and execution of Customer Success Enablement programs to ensure the GitLab Global Customer Success teams are equipped with the content, resources, tools, and training to differentiate, support, and position the GitLab solution effectively.

Job Grade

The FE Program Manager, Customer Success Enablement is a grade 6.

What You’ll Do: 

  • Execute tasks and responsibilities with clear direction and oversight from the Staff Program Manager, Customer Success and Director, Global Sales and Customer Success Enablement.
  • Build the content, assets, and reports to support our Customer Success Enablement deliverables.
  • Provide some independent program management for tactical and role-based initiatives while supporting the Staff Program Manager on strategic initiatives 
  • Manage, maintain, report on, and audit existing Customer Success Enablement curricula and content.
  • Help manage various programs using the following tools stack: Gong, SalesForce.com, Highspot, Spekit, Ecosystems, Articulate Rise, Replicate Labs 
  • Deliver ongoing support to ensure the Global Customer Success teams successfully adopt enablement programs.
  • Determine opportunities for improving the learning experience and identify innovative techniques for delivery and consumption, including manager support and coaching resources.
  • Collaborate with SMEs cross-functionally in Revenue Strategy & Operations, Product Marketing, Sales, Partner teams, and more to identify and fill gaps in core training and enablement curriculum to meet the needs of the Global Customer Success teams.
  • Provide insights and recommendations for process improvement to other Field Enablement Program Managers.

What You’ll Bring:

  • Customer Success background or working in a quota-carrying customer-facing role coupled with Enablement experience is a plus
  • Ability to continuously meet due dates and execute projects with positive impact from stakeholders.
  • Familiarity with Command of the Message is a plus.
  • Tech-savvy individual, able to quickly learn and adapt to new technologies as well as the ability to use GitLab.
  • Ability to thrive in a fast-paced and often ambiguous environment.
  • Creative and analytical problem-solving skills, bias for action, and agility, with high attention to detail.
  • Aligns with GitLab Values.
  • Familiarity with Google Suite and Content & Learning Management Systems is a plus.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington/DC pay range

$81,200 - $174,000 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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