Manager, Billing Operations GPO

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

An overview of this role

The Billing Operations Global Process Owner (GPO) Team at GitLab forms part of the Revenue Organization. This problem solving, process oriented and outcome based team play a crucial role in system implementation, automation and enhancement, defining new processes and/or refining existing processes within the Billing and Accounts Receivable space. The GPO team provides technical guidance and consultation to the larger Revenue Accounting Team, liaising with internal audit for Billing Operations SOX compliance and participating in cross functional projects.

What you'll do

• Identify areas of improvement in current billing and AR processes.
• Apply Zuora Billing technical knowledge to conceptualize enhancement solutions. 
• Define user stories, requirements, and acceptance criteria per Agile methodology.
• Oversee User Acceptance Testing and go-live for automation of manual activities within these processes.
• Develop a remediation plan when potential issues are identified within the current process.
• Communicate impact to the leadership team and stakeholders, maintaining status updates for multiple projects.
• Collaborate with cross-functional teams on system implementations and enhancements, including prioritization of roadmap items.
• Support management of Zuora Billing including approving role creation, accounting policies, rules, change in set-up to facilitate new/additional requirements from the Billing Operations Team. 
• Manage data transfer from billing system to data warehouses, such as Tableau. 
• Review existing processes and policies and communicate with stakeholders for changes in Zuora Billing in alignment with Zuora Revenue requirements.
• Perform periodical review of SOX compliance, collaborate with internal audit team for any change in process and controls.
• Support external and internal audit requirements related to revenue reporting.
• Support management with on long-term, multi-stage projects of high complexity.

What you'll bring 

• Bachelor degree or equivalent experience (Accounting, Business, Finance or equivalent degree preferred).
• 3-5+ years of relevant quote-to-cash experience with a SaaS public company.
• High proficiency with Zuora Billing and Salesforce.
• Familiarity with Zuora CPQ, Zuora Revenue, Netsuite, Tableau, Tackle.io, Tesorio, or Growfin are a plus. 
• Experience with system implementations (CPQ, Billing, Revenue, Payment gateways, Collection tools.)
• Proficiency with excel and google sheets.
• Ability to work effectively as part of a team and cross functionally to support a variety of complex projects.
• Flexible to meet changing priorities and the ability to prioritize workload to achieve on time accurate results.
• Process oriented, outcome based problem-solving skills.
• Self-directed and able to effectively complete tasks with minimal supervision.
• You share our values, and work in accordance with those values.
• Ability to use GitLab.
• Effective communication skills, including an ability to listen to the needs of the business units, research and comprehend complex matters, articulate issues in a clear and simplified manner, and present findings and recommendations in both oral and written presentations.
• Successful completion of a background check.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave
• Home office support

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.