Technical Writing Manager

Remote

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

We are looking for a Technical Writing Manager to join the team! As a Technical Writing Manager at GitLab, you will be responsible for managing a team of globally distributed Technical Writers. Each of these Technical Writers is embedded with cross-functional stage group teams. We follow a Git-based, docs-as-code workflow, adopting a Docs-first methodology in our documentation practices. The work you and your team will do is very impactful, being seen by millions of our users around the world.

Here are some links to more information:

What you'll do:

  • Grow and support your team of Technical Writers. 
  • Promote a results-focused approach and work-life balance by helping to balance assignments across the team when workloads are uneven, manage conflicting priorities, and prevent over-resourcing.
  • Make sure Technical Writers effectively prioritize high-priority feature release work with other content, experience, and process improvements.
  • Help Technical Writers refine their writing skills by spot-checking content and providing editorial feedback.
  • Encourage efficient collaboration by defining processes that align with the rest of the product and engineering teams, are consistent and efficient, and use GitLab capabilities (like labels) to power process flows and metrics.
  • Promote and optimize the experience for documentation contributions from the GitLab team and the wider GitLab community.

What you'll bring:

  • Must have demonstrated experience using Git on the command line, ideally in a docs-as-code environment.
  • Proven experience managing a remote team of Technical Writers, including performance and compensation reviews.
  • Strong communication skills, both written and verbal.
  • Robust organizational skills.
  • Ideally have experience working on developer tools, or tools/workflows used by Engineers and Product teams.

About the team

The GitLab Technical Writing team collaborates with developers, product managers, and the community to develop product documentation.

Good documentation meets the evolving needs of GitLab customers, users, and administrators. It educates readers about features and best practices. It enables people to efficiently configure, use, and troubleshoot GitLab. The Technical Writing team manages the docs.gitlab.com site and its content, processes, and tooling.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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