Manager, Renewals APJ

Remote, APAC

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

This position is remote and due to the nature of the customers and team, you will be supporting we are only considering candidates in Singapore or Sydney or Melbourne in Australia and who are Permanent Residents Or Citizens. Candidates outside of these locations will NOT be considered. 

An overview of this role

  • The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.

What you'll do

  • Extends to that of a Senior Renewal Manager.
  • Manage Renewals team in APJ to ensure healthy weekly activities
  • Review weekly forecasts and business outcomes with reps and sales managers. This includes win/loss review so we can iterate our approach based on our success and failures.
  • Responsible for all renewals of all contracts and upgrades
  • Collaborates with regional Sales and Customer Success leaders
  • Hires, coaches and develops Renewal Managers
  • Participates in the design and execution of the Renewals Manager playbooks

What you'll bring

  • Demonstrated sales or renewals management experience
  • Aptitude for continous improvement philosophy and strategy development and execution

How GitLab will support you

Hiring process

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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