Senior Professional Services Program Manager, EMEA

Remote, France

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

A highly visible and customer-facing position, within the Professional Services organization, and the wider Customer Success team, that works with but not limited to Professional Services Engineers, Project Managers, Engagement Managers, Technical Architects, Professional Services Operations, and the Sales Organization. A Program Manager is responsible for overseeing and managing customer programs and a portfolio of projects. Their primary role is to ensure the successful delivery of client projects, including long-term strategy, while also managing the overall program and providing strategic guidance to the team and customer. The Professional Services Program Manager reports to the Regional Delivery Manager.

Responsibilities

  • Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams.
  • Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.
  • Build and continuously communicate Program Roadmap, dependencies, and deliverables
  • Manage stakeholder expectations to gain approval from stakeholders on project milestones.
  • Define program strategy to include
    • Program justification
    • Program benefits
    • In scope / Out of scope projects
    • Timeline and schedule
    • Resources (how many teams, PMs, PSEs, TAs etc)
    • Identify Stakeholders
  • Create a program level RACI chart
  • Define Program Success Criteria
  • Create Program Level WBS (Work Breakdown Structure) for all the projects
  • Create Communication plans between projects with Stakeholders
  • Define Program Escalation Path
  • Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature
  • Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes
  • Act as a SME (subject matter expert) by providing leadership and guidance to Project Managers
  • Identify and implement improvements to the methodology, processes, and tools used by Project Managers in support of internal and external customers
  • Collaborate as an equal partner with leadership and support teams and sales to establish scalability, reliability, and success

Requirements

  • Proficiency with forecasting and reporting metrics
  • Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting
  • Ability to formulate, organize, monitor, and manage inter-connected projects
  • Ability to manage budgets and timelines for long-term projects
  • Develop long-term plans in collaboration with customers
  • Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation
  • GitLab Project Management Certified within 2 months of the role
  • Previous experience managing customer programs with successful track record
  • Ability to recognize patterns and course correct accordingly
  • Stong knowledge of multiple Project Management methodologies
  • Experience with managing programs related to DevOps Transformation, Cloud transformation or Enterprise Architecture and Governance.
  • Fluent French and English 

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

Remote-Global

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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