Program Manager

Remote, Japan

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

Professional Services Program Manager

Responsibilities

  • Lead delivery of multi-workstream professional services engagements with some of the largest and most strategic customers.
  • Build strong relationships with key customer stakeholders including executive leaders, counterpart program/project managers, engineering, development, and security and teams.
  • Develop a delivery methodology that leverages agile and project management best practices. Communicate how this methodology will be used to key customer stakeholders. Lead the execution of the methodology by bringing together customer and GitLab team members.
  • Build and continuously communicate Program Roadmap, dependencies, and deliverables
  • Manage stakeholder expectations to gain approval from stakeholders on project milestones.
  • Define program strategy to include
    • Program justification
    • Program benefits
    • In scope / Out of scope projects
    • Timeline and schedule
    • Resources (how many teams, PMs, PSEs, TAs etc)
    • Identify Stakeholders
  • Create a program level RACI chart
  • Define Program Success Criteria
  • Create Program Level WBS (Work Breakdown Structure) for all the projects
  • Create Communication plans between projects with Stakeholders
  • Define Program Escalation Path
  • Work closely with Engagement Managers to define workstreams when scoping larger customer programs, which may include reviewing proposals or Statements of Work prior to signature
  • Assist the Regional Delivery Managers in creating and executing quarterly OKRs that drive optimization of all Project Manager processes

Requirements

  • Proficiency with forecasting and reporting metrics
  • Ability to lead Project Management Program Level meetings, including but not limited to, the Weekly PM meeting
  • Ability to formulate, organize, monitor, and manage inter-connected projects
  • Ability to manage budgets and timelines for long-term projects
  • Develop long-term plans in collaboration with customers
  • Ability to partner with Engagement Managers and Architects to develop long term plans in support of customer adoption and transformation
  • GitLab Project Management Certified within 2 months of the role

 

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