Senior Executive Business Administrator, Office of the CEO

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

Executive Business Administrators (EBAs) at GitLab toggle seamlessly between various systems, including Google Workspace, Slack, Navan, Zoom, and GitLab, to accomplish a wide range of tasks while staying focused on prioritization and escalating urgent issues. EBAs at GitLab are self-driven, collaborative, and agile team members who are experienced in managing multiple priorities, juggling various responsibilities, and anticipating the executive's needs. EBAs at GitLab are exceptionally organized, relentlessly resourceful, calm under pressure, and strategic multitaskers with a deep love of logistics and the ability to thrive in a dynamic public-company environment. This role will be unique in the sense that this position will have exposure to various areas within the company and is ideal for a candidate who is looking to uplevel their skills as an EBA. 

What you'll do 

• Support and work closely with GitLab's Chief of Staff to the CEO as well as provide secondary support to other executives and VPs across the organization
• Partner closely with other EBAs within the organization
• Manage complex calendars including vetting, prioritizing and providing recommendations while taking direction from leaders. Aligns to GitLab meeting norms and practices.
• Transform high-level meeting descriptions and content links into comprehensive agendas, ensuring COS preparedness for both self-organized meetings and those hosted by other stakeholders
• Maintain constant communication throughout the week with regular formal check-ins at least once weekly
• Proactively flag items requiring COS attention or input before they become urgent
• Monitor direct reports' updates to agendas, trackers, and other documentation to ensure COS visibility into team progress
• Track expectations and deliverables from functional peers to ensure appropriate time allocation for preparation and collaboration
• Support departmental reporting by formatting materials as needed, sending timely reminders to contributors, and conducting scheduled walkthroughs with the COS
• Leverage AI tools extensively to enhance productivity, automate routine tasks, and improve information synthesis
• Total travel coordination including air and ground transportation, hotel reservations, security, visas and other travel documentation
• Maintain an efficient flow of information between all levels including internal and external contacts on a wide spectrum of plans and priorities
• Process and submit expense reports as well as monitor reimbursements in a timely manner
• Proactively identify potential challenges and opportunities before they arise, anticipating executive needs, flagging scheduling conflicts, preparing briefing materials for emerging issues, and creating contingency plans to ensure seamless operations
• Partner with PeopleOps and IT to resolve any logistical needs
• Assist the full life cycle of recruiting including booking interviews, liaising between the hiring team and the candidate, and coordinating onboarding of new hires
• Contribute to and attend virtual and in-person team meetings and onsites by assisting with the production of materials and pre-reads, scheduling and coordination, logistics and vendor communication, budget-tracking, taking notes, and tracking action items.
• Provide coverage for other EBAs in similar roles
• Contribute to broader EBA community by participating in EBA activities and initiatives
• Build strong cross-functional relationships with other EBAs
• Plan events such as team off-sites, team building activities, and company kick-offs as needed

What you'll bring 

• Previous 5+ years of administrative experience supporting an Executive or as project manager of large scope
• Previous experience at a technology company or working in support of a Information Technology team
• Successful history of managing the calendars, expenses, and travel of multiple executives
• Experience predicting, and assisting an executive’s workload
• Extensive technical skills in Google Workspace, Zoom, Slack, and Navan (or other expense platforms)
• Comfort with leveraging AI tools to enhance productivity and effectiveness
• Experience supporting cross-functional collaboration and ensuring deliverables are tracked across organizational boundaries
• Proactive and able to deal with ambiguity, prioritize own work and resources, and juggle multiple tasks in a manner transparent to the team, and work independently to achieve results with a high degree of accuracy
• Ability to compile and synthesize information from multiple sources to support strategic decision-making
• Exceptional communication and interpersonal skills and ability to interact autonomously with internal and external partners
• Maintain the confidentiality of highly sensitive information and materials with tact and professionalism
• Superior attention to detail
• Event coordination and creative event planning experience
• Excellent written and verbal English communication skills
• Experience in a remote start-up environment preferred
• A passion for GitLab’s mission and models CREDIT values
• A sincere willingness to help out and able to work collaboratively with EBAs across the organization

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.