Data Analyst, Customer Intelligence

Remote, North America

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As a Data Analyst, Customer Intelligence, you'll own the end-to-end development of customer-focused data products that help GitLab teams understand and improve the customer journey. You'll translate business questions from Go-To-Market and Product partners into clear requirements. You'll explore product usage and feedback data and turn findings into dashboards, reports, and recommendations that support better decisions across Sales, Marketing, Customer Success, Finance, and Product. Working within the Enterprise Data team, you'll collaborate closely with Data Engineers, Analytics Engineers, and Data Scientists. You'll experiment with GenAI tooling to increase speed to insight. You'll also advocate for data quality, security, and performance as you shape the long-term analytics strategy around our customers and their lifecycle.

What you’ll do

  • Collaborate with Go-To-Market, Product, and Enterprise Data teammates to translate business questions about the customer journey and product usage into clear analytical requirements.
  • Design and build dashboards and reports that serve as a single source of truth and provide trusted visibility into customer lifecycle, behavior, and feedback.
  • Explore and analyze data from sources such as GitLab.com, Salesforce, Zuora, Zendesk, Marketo, NetSuite, and Snowplow to uncover trends, risks, and opportunities for growth or improvement.
  • Craft well-structured, maintainable visualizations in Tableau that follow internal standards and support decision-making at scale.
  • Partner with Data Engineering and Analytics Engineering to define requirements for customer and product data models, shaping how data is collected, structured, and exposed.
  • Experiment with generative AI tooling alongside the Data Platform team to enable conversational access to data products and reduce time to insight for stakeholders.
  • Advocate for and contribute to improvements in data quality, security, and performance across the analytics lifecycle.
  • Serve as a subject matter expert in data visualization and analysis by providing code reviews, pairing, and training to help other analysts deliver high-quality insights.

What you’ll bring

  • Experience in analytics roles focused on SaaS products, including analyzing product usage, customer journeys, and lifecycle stages.
  • Background combining data from multiple business systems (for example, marketing automation, product analytics, ERP, CRM) to create a unified view of the customer.
  • Proficiency writing complex SQL queries with joins, aggregations, common table expressions, and conditional logic.
  • Skill in designing and building business intelligence dashboards (such as in Tableau) that are maintainable, scalable, and aligned to stakeholder needs.
  • Ability to translate complex business questions into clear analytical approaches, and to communicate findings and recommendations in a concise, accessible way.
  • Experience collaborating with cross-functional partners such as Customer Success, Product, Marketing, Sales, and Finance in a remote, distributed environment.
  • Attention to data quality, security, and performance, with a habit of documenting logic and edge cases clearly.
  • Openness to experimenting with new tools, including generative AI, and to applying transferable skills from related analytics or data roles.

About the team

The Enterprise Data team partners with every department at GitLab to build and maintain trusted, scalable data products that inform strategic decisions across the business. As part of this team, the Customer Intelligence focus works closely with Data Engineers, Analytics Engineers, Data Scientists, and functional partners in Sales, Marketing, Finance, Customer Success, and Product to turn product usage and customer lifecycle data into actionable insights and self-serve dashboards. The team is fully remote and collaborates asynchronously across time zones, using shared standards, code reviews, and documentation to ensure consistency and quality. Current priorities include experimenting with GenAI-powered analytics experiences in partnership with the Data Platform team. For more on how this team works, see the Data Team Handbook Page.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$78,400 - $168,000 USD

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

1. Canada
2. United States of America
3. Located Elsewhere

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GitLab’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.