New

Vice President, Business Systems

Remote, US

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An Overview of This Role

GitLab is seeking a VP of Business Systems to lead the strategic vision, architecture, and execution of enterprise systems powering our global go-to-market, customer, and financial operations. Reporting to the CIO, you'll oversee a distributed team of approximately 60 professionals across Sales Systems, Customer Systems, and Finance Systems. Our enterprise systems and processes are the backbone of our company, and this role is an opportunity to not only power those systems but also drive roadmaps for future scaled growth. 

As a strategic leader and trusted advisor to the executive team, you'll drive transformational initiatives that enhance Quote-to-Cash, enable usage-based billing, and leverage AI across sales, customer success, and support. You'll establish governance frameworks that balance agility with control, architect solutions integrating our tech stack (Salesforce, Zuora CPQ, NetSuite, Coupa, Zip, Workato, Zendesk, Gainsight), and foster a culture of empowerment and accountability in a fully distributed, async-first organization. This role demands both strategic vision and technical depth—someone who can design system architectures, understand complex data flows, and keep technical teams honest on scope and delivery.

What You'll Do

  • Enterprise Systems Strategy & Roadmap - Develop and execute a comprehensive business systems strategy aligned with GitLab's growth objectives. Define the multi-year roadmap for Sales, Customer, and Finance systems
  • Quote-to-Cash Excellence - Lead improvements and evolution of Quote-to-Cash processes and systems. Drive improvements across CPQ, order management, billing, revenue recognition, and collections to deliver seamless experiences while ensuring accuracy and compliance.
  • Usage-Based Billing & Monetization - Architect sophisticated usage-based billing capabilities supporting GitLab's consumption models. Partner with Monetization, Fulfillment, and Revenue Accounting to enable flexible pricing, accurate usage tracking, and automated billing.  
  • AI-First Transformation - Champion AI and automation integration across Sales, Customer Success, and Support systems. Identify high-impact use cases, establish governance for responsible AI adoption, and measure business outcomes.
  • Systems Governance - Establish enterprise-wide governance frameworks, including architectural standards, integration patterns, data policies, and change control. 
  • Technical Architecture & Integration - Design and oversee technical architecture connecting our enterprise applications. Ensure robust, scalable integrations through API-first approaches, optimized data flows, and modern integration patterns.
  • SOX Compliance & Risk Management - Maintain audit-ready systems with robust controls satisfying SOX requirements. Implement security controls, access management, data governance, and audit capabilities while managing vendor risk and regulatory compliance.
  • Team Leadership & Development - Build and inspire high-performing distributed teams of analysts, program managers, developers, and administrators. Foster async-first culture, empower teams through clear frameworks, drive accountability, and develop talent across hybrid insourced/outsourced models.
  • Executive Partnership - Serve as a trusted technology advisor to the executive team and senior leaders. Translate business requirements into scalable technical solutions and build consensus across the business

 

What You'll Bring

  • 15+ years of progressive business systems leadership experience with 7+ years managing multi-functional teams in high-growth technology companies
  • Ability to design system architectures, interpret data flows, evaluate technical scope, and provide technical leadership to engineering teams
  • Extensive experience with SaaS companies operating subscription and consumption business models at a similar scale and growth stages
  • Expert knowledge of Salesforce, NetSuite, Zuora Billing/CPQ, Workato (or similar iPaaS), and related GTM/Finance platforms
  • Proven success implementing Quote-to-Cash processes at scale, including CPQ, order management, billing, revenue recognition, and collections
  • Experience building usage-based billing systems supporting complex consumption models and tiered pricing strategies
  • Track record leading AI and automation initiatives within business systems to drive measurable productivity and business outcomes
  • Strong expertise in SOX compliance and internal controls for business applications in public company environments
  • Proven ability in establishing systems governance frameworks, architectural standards, and integration patterns across complex portfolios
  • Exceptional executive presence with the ability to influence C-level stakeholders and build consensus across cross-functional VP-level leaders
  • Strategic thinker who balances long-term vision with pragmatic execution and thrives in dynamic, fast-paced environments

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GitLab’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.