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Senior Manager, Professional Services, Technical Program Management - AMER

Remote, Canada; Remote, US

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As the Senior Manager, Professional Services, Technical Program Management, you'll lead GitLab's project and program management delivery across our Professional Services organization so customer engagements run predictably, efficiently, and with high impact. You'll oversee a distributed team of project and program managers within the Americas and set the vision and strategy for how we plan, govern, and deliver complex Professional Services engagements at scale. Reporting to the Head of Professional Services, Americas, you'll turn company and services goals into a clear delivery strategy, drive operational excellence in program execution, and own key delivery outcomes across a diverse customer portfolio. In your first year, you'll refine and standardize delivery frameworks and methodologies, deepen collaboration with Sales, Product, Engineering, Customer Experience and Professional Services operations, and improve our governance, metrics, and resource management practices in line with a fast-growing, subscription-based business. This is a unique opportunity to shape how GitLab plans, manages and delivers Professional Services and to help define the future of DevSecOps delivery with some of the world's most innovative companies.

Some examples of our projects:

  • Managing a portfolio of complex, multi-workstream Professional Services engagements, ensuring predictable delivery, clear governance, consistent alignment, and strong customer outcomes
  • Designing and standardizing project and program management frameworks, tools, and best practices that drive consistency across all Professional Services teams
  • Partnering with Product, Engineering, and technical delivery leaders to align project plans, scope, and milestones with GitLab's roadmap and customer objectives
  • Working closely with Sales and Professional Services leadership to shape scoping, staffing, and delivery approaches that support renewals, expansions, and long-term customer success

What you'll do

  • Lead the strategy, execution, and continuous improvement of Professional Services technical program management, ensuring consistent, high-quality customer outcomes and strong alignment with GitLab's business objectives.
  • Directly manage a team of project and program managers, providing clear priorities, coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth.
  • Define, operationalize, and continuously refine project and program management frameworks, methodologies, and best practices that drive predictability, scalability, and effective risk management across all customer engagements.
  • Oversee a broad portfolio of Professional Services projects, ensuring effective scoping, planning, and governance, optimal resource utilization, and delivery outcomes that support customer success, renewals, and revenue growth.
  • Partner closely with Professional Services, Sales, Product, Engineering, and other stakeholders to align delivery capabilities with business strategy, identify opportunities for services expansion, and support go-to-market initiatives.
  • Establish, track, and report on key performance indicators (KPIs) for program delivery, including schedule adherence, delivery quality, customer satisfaction, and team performance, using data to inform decisions and drive operational improvements.
  • Collaborate with Professional Services operations and technical leaders on capacity planning, staffing, and resource management, ensuring the right skills are deployed to the right projects at the right time.
  • Serve as a senior escalation point for complex project and program issues, driving clear communication, structured problem solving, and alignment with both customer stakeholders and internal leadership.
  • Champion innovation in delivery tools, processes, and reporting, staying current with industry trends in program and project management, and introducing improvements that enhance efficiency and customer value at scale.

What you'll bring

  • Demonstrated progressive experience leading complex program and project delivery for customer-facing engagements, from planning through successful completion, ideally within a technology or software professional services environment.
  • Proven ability to build, lead, and scale program and project management teams within Professional Services, using budgets, utilization, and delivery performance data to guide decisions and continuous improvement.
  • Experience leading cross-functional delivery teams (for example, project and program managers, consultants, architects, and delivery partners), with a focus on coaching, mentorship, and developing high-performing teams in a fast-paced, growing company.
  • Strong background in professional services delivery models and customer-facing programs, with the ability to define, track, and act on outcome-focused measures that drive renewals, expansions, and long-term customer success.
  • Deep familiarity with program and project management methodologies, tools, and governance frameworks, with hands-on experience implementing and scaling these practices across a diverse project portfolio.
  • Strategic thinking and business acumen, with the ability to translate company and Professional Services goals into clear delivery strategies, frameworks, and scalable operating models for program and project management.
  • Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships with senior customer stakeholders, internal executives, and cross-functional partners, and to communicate complex delivery information clearly.
  • Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and comfortable leading through ambiguity and change.

About the team

The Professional Services team at GitLab helps customers get the full value of our platform through consulting, implementation, and enablement services. We design, deliver, and improve service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long-term customer success. Our team includes managers, architects, engineers, project managers, and other specialists across multiple regions, and we work asynchronously to support customers globally and maintain continuous progress. We emphasize open communication with customers and internal teams and adapt how we work as their needs evolve.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$145,600 - $312,000 USD

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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