New

Engineering Manager, Gitlab SaaS; Production Engineering

Remote, APAC

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

An overview of this role

As the Engineering Manager for GitLab SaaS Production Engineering, you’ll lead the team that operates and maintains our production platforms across both multi-tenant and single-tenant SaaS environments. You’ll focus on consolidating and unifying existing tooling and processes into cohesive, standardised approaches. These approaches reduce duplication, simplify operations, and improve reliability for every GitLab SaaS customer. In this role, you’ll build and develop a high-performing, collaborative engineering team. You’ll shape the roadmap in partnership with Product Management and foster an environment where team members grow into strong technical leaders. You’ll also participate in our Incident Management rotation and work closely with Infrastructure Platforms, Engineering, Support, and Customer Success teams to strengthen the availability, security, and scalability of GitLab SaaS through automation and sound engineering practices.

Some examples of our projects:

  • Unifying platform tooling and workflows across GitLab.com and single-tenant SaaS environments
  • Standardising incident response and operational practices to improve the reliability of all production services

What you’ll do

  • Lead and develop a high-performing GitLab SaaS Production Engineering team that lives GitLab values and delivers reliable outcomes.
  • Drive the unification of platforms, tooling, and processes that operate and maintain our multi-tenant and single-tenant SaaS production environments.
  • Own the strategy and execution to consolidate duplicated tooling into cohesive, standardized approaches that simplify operations and improve reliability.
  • Collaborate closely with Infrastructure Platforms, Product Management, and peer engineering teams to define, prioritize, and manage the team roadmap and backlog.
  • Guide the team in adopting automation and sound engineering practices that strengthen the availability, security, and scalability of GitLab SaaS.
  • Participate in the Incident Management on-call rotation, partnering with reliability engineers and development teams to respond to and learn from production incidents.
  • Build and nurture a collaborative engineering culture that develops individual contributors into strong technical leaders and grows the team’s impact over time.

What you’ll bring

  • Experience leading production, platform engineering, or site reliability engineering teams that operate large-scale SaaS environments.
  • Strong technical background in building, running, and improving highly available, consumer-scale platforms.
  • Demonstrated ability to manage incident response, collaborate across teams during outages, and drive follow-up improvements.
  • Effective cross-functional collaboration skills, including working closely with Product Management and partner engineering teams.
  • Experience building and developing distributed, remote engineering teams and fostering a healthy, high-performance team culture.
  • Ability to simplify and communicate complex systems and tradeoffs to both technical and non-technical stakeholders.
  • Background in computer science or equivalent practical experience in software engineering or infrastructure.
  • We’re open to candidates with diverse backgrounds and transferable skills who can demonstrate success in similar leadership and operational contexts.

About the team

The Infrastructure Platforms department makes sure GitLab operates, delivers, and scales efficiently for GitLab.com, GitLab Dedicated, and self-managed customers. As part of this department, the GitLab SaaS Production Engineering team builds and runs the platforms behind our SaaS offerings. The team collaborates asynchronously across time zones with other Infrastructure teams, Support, and Customer Success Management to improve reliability and the overall customer experience across all production environments.

How GitLab will support you

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.  

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

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