Field Manager - Internal Audit

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. Team members bring experiences from the private sector, NGOs and government. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, fast moving and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow. We actively seek to recruit individuals from the communities we serve, and are constantly working to foster a workplace that supports diversity, and is truly inclusive in reality, not just intent. We support flexibility, take care of each other, have fun, and create professional growth opportunities.

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

About the Role 

This is a field-based role. This field manager will be based in the field alongside their team, and among others, manage the field operations of that team. Experience managing and leading teams in the field is strictly required.

The Field Manager - Internal Audit (IA FM) will play a central role in ensuring that GiveDirectly delivers a gold standard product to donors and recipients. The IA FM serves as the key eyes and eyes of the organization on the ground and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges.  The IA Field Manager will lead a programs audit team that monitors, detects, and resolves program risks like fraud and safeguarding. They will own the overall audit process, including tracking the performance of their teams; achieving survey and case resolution targets; building a culture of mentorship and professional development; and identifying opportunities for risk mitigation and process improvement.

This role will require sharp judgment on operational issues and challenges, strong communication and interpersonal skills, exceptional personnel management, and a strong commitment to GiveDirectly's values, mission and model. 

 

Duties and Responsibilities

Risk management

• Assess underlying risks related to GiveDirectly’s programs
• Take the lead in investigating suspected fraud and abuse, including communicating appropriate matters to your manager for the necessary escalation
• Lead the internal program audit team in detection of risks such as fraud, abuse, undeclared conflicts of interest; by ensuring confidential reporting, proactive detection, in-depth investigations and case management of the risks whenever they occur
• Lead in examining the quality of the program team’s data against set GD data quality standards and report any cases of inconsistency

Program management

• Develop and own team work plans for all projects 
• Work with other GD global data teams to develop survey tools required to perform the function
• Conduct team quality checks through field shadowing and data reviews of team investigations and case notes
• Ensure cases and issues open for investigation are resolved as per the set timelines
• Create and maintain reports and dashboards that reflect team performance in relations to the set team target

People Management

• Model ethical behavior that encourages the team to adhere to GD policies and to also report misconduct within GD staff, partners, community and recipients
• Conduct staff career growth needs assessments (through structured surveys and 1:1 sessions) and liaise with the HR manager to deliver robust professional development sessions internally and externally
• Identify, interview, hire, onboard and retain high capacity program internal audit country teams
• Develop a team with a high capacity for problem solving, critical thinking, and strong analytical and communication skills

Other roles

• Over time, reduce dependence on senior management and create more leverage for the Cross Country Programs Manager through capacity-building and delegation
• Work with country support teams - Human Resource, Finance, Administration to ensure your team has everything they need to perform their work.
• Maintain an active, visible and consistent commitment to the standard of behavior and ethics that is required throughout every aspect of the organization as stipulated in the Code of Conduct Statement 

Required qualifications:

• 4+ years working with vulnerable communities.
• Experience working in a similar role (for example: risk management, beneficiary protection & safeguarding, fraud prevention) 
• Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own.
• Strong understanding of how local community governance structures operate.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities 
• Excellent critical thinking and decision making skills. Strong ability to show good judgment when resolving complex problems
• Technological literacy – the  manager will be required to use smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making.
• Strong interest in advancing the distinctive values and mission of GiveDirectly
• Experience working in conflict settings, including working in partnership with security teams to ensure the safety of beneficiaries and staff
• Experience working with risk management in the NGO sector at the field level is a key differentiator for this role.

 

GD Values:

• Recipients first - We prioritize recipient preferences over those of donors or ourselves.

• Team next - We do what’s best for organizational - not individual - success.

• Be proactively candid - We say what we believe, and are honest in sharing information.

• Create positive energy - We strive to be a source - not drain - of energy for our colleagues.

• Think rigorously; act quickly - We are intellectually rigorous with a drive towards action - not debate.

• Accept reality. Propose solutions - We do not dwell on problems. We work actively to create solutions.

• Be productively ambitious - We take the risks to pursue industry-changing success, not incremental progress.

• Know yourself and grow - We recognize and accept our imperfections with a focus on growth. 

 

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all.  GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**Alignment with GD values 

 

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

GiveDirectly is an Equal Opportunity Employer that values the strength diversity brings to the workplace. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

US applicants only:  We invite you to "Know Your Rights" as an applicant.

 

Commitment to Safeguarding

As a global organization serving some of the world’s most vulnerable communities, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any sexual exploitation, abuse, and harassment issues relating to potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

These efforts help us continue to build and maintain trust with the communities we serve, and prevent harm to our recipients.

 

Interview Venue and Accessibility

We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! 

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org. Please include the word "Accessibility" in the email title.

 

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!