Current openings at GiveDirectly

Location: This role is fully remote but must overlap with an East Africa timezone by at least 3 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time. About this role As the Salesforce Lead, you will be the sole owner of the Fundraising Salesforce platform. Collaborating with leadership and cross-functional teams, you’ll help shape GiveDirectly’s CRM strategy and vision, translate business requirements into Salesforce solutions, and develop and implement system improvements that empower Fundraising and Global Services teams to raise more money and operate efficiently. You will play a critical role in ensuring the platform meets the organization’s strategic goals.  You’ll combine technical expertise with a deep understanding of organizational needs to design and maintain a scalable, secure, and reliable system. From automating processes to enhancing data quality and integration, your work will directly support GiveDirectly’s mission of helping people living in extreme poverty. Reports to: Senior Manager, Data Level: Manager Travel Requirement: Must able to travel ~1-2 times per year to one of our countries of operation for team retreats or field visits What you’ll do: Collaborate with leadership to shape a clear vision for the Fundraising CRM system and develop new capabilities that save users time and increase the effectiveness of fundraising activities. Work with stakeholders to identify integrations, apps, and tools that enhance their fundraising capabilities Leverage Salesforce functionality to enhance and expand fundraising capabilities by automating manual processes with tools like Flows and Apex, and by developing features to track fundraising tasks, activities, and donor interactions. Ensure exceptional data quality and system performance reflected by high stakeholder trust, consistent usage, and decreasing incidents as we scale.  Develop tools to monitor and improve data quality and system performance, and make system changes with confidence Establish and maintain a scalable security model based on least access principle Design data model to reliably record donation and fundraising activity data necessary for donor management, analysis, and financial reporting Upload, clean, and maintain large datasets while ensuring data accuracy and consistency Own administration of the system to ensure it is secure, reliable, and user friendly.  Collaborate with the engineering team on the technical design and implementation of Salesforce, with a special emphasis on the integration between Salesforce and GiveDirectly’s website Partner with managers of other Salesforce instances in the organization to build scalable, reusable tools and frameworks that streamline development and create long-term value for the organization Ensure Salesforce is a reliable, consistent, accurate record of all donations and details, and conduct regular system audits to catch errors and issues Manage all system configurations Set up and onboard new users Troubleshoot and resolve issues related to Salesforce applications and integrations Contribute to a collaborative and knowledge-sharing culture by helping develop internal documentation and best practices.   What you’ll bring: Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. Language Requirement: English Language Preferences: English You are a technical leader who:  Proactively identifies opportunities to leverage Salesforce to increase revenue Develops a vision and gets buy-in from leadership Prioritizes the most important work across many stakeholders and requests Demonstrates expertise in custom object and field design  Has experience querying relational databases using SQL, SOQL, or other query languages Follows development best practices to efficiently deliver high quality solutions Considers the long run implications of design decisions to ensure that systems scale and are resilient to changes over time  Has proficiency in Apex, Visualforce, Lightning Components, and Salesforce APIs Stays up-to-date with Salesforce advancements and industry trends to continuously improve our Salesforce environment Can leverage tools to extract, clean, manipulate, and analyze data to make operational decisions Has at least 3 years of experience working with Salesforce You are an excellent project manager who:  Takes responsibility for defining project objectives, roles, and timelines Understands the goals, motivations, and context of your stakeholders Turns ambiguity into concrete technical requirements Is comfortable managing multiple projects at a time and prioritizing the most important work You are an effective risk manager who:  Exercises good judgment in prioritizing, resolving, and escalating risks Develops system safeguards that scale and are resilient to changes Diligently ensures Salesforce is secure and working as intended   Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.  The United States base salary for this role is $99,000. The Kenya base salary for this role is $61,900. This role is fully remote, so if you are not based in the US or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.    Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A positive and supportive team with opportunities for advancement  A demonstrated commitment to helping all staff develop and grow A competitive salary, including bonus A robust health benefits plan (exact details will vary by country) Unlimited PTO (that we encourage staff to take!) Desk allowance and flexible work location    #LI-REMOTE

Location: This role is remote but candidates must be based in Goma, Monrovia, Kampala, Nairobi or potentially another location within or near the Central Africa time zone Role Overview: GiveDirectly is looking to hire a Flex Senior Manager to lead programming across countries in which we operate. In this role, you will be crucial in designing, launching, and managing new and existing programs. This is an opportunity to drive impact and innovation in the cash sector when cash is receiving unprecedented attention and interest in the public eye.  This role may focus more on work in fragile and conflict affected settings, such as DR Congo, advancing innovation in both development and humanitarian programs.  Travel: You will be expected to travel to any of GiveDirectly’s countries of operation, sometimes on short notice (e.g. a month) and sometimes spending extended periods of time there (multiple months).    Reports to: Regional Director Level: Senior Manager Responsibilities: Program management Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution Design operational models for new programs, including assessing trade-offs of different design decisions (e.g., targeting, eligibility, payments, follow-up) Define, track, and report programmatic and budgetary KPIs Dynamically identify risks (e.g. fraud, misconduct, brand risk etc) and mitigation plans Directly supervise multi-layered teams whose responsibilities include field team management, programs protocol definition and quality assurance, and maintaining high standards of service to last mile recipients Maintain high-quality relationships with donors and program partners Drive communication and alignment across a variety of internal and external stakeholders, including GD senior management, donors, operational partners, researchers, and payment providers Cultivate, enable, and grow exceptional talent, reinforce a strong team culture rooted in GD’s values Consolidate best practices across projects and country contexts and generate tools or guidance so our programs can continuously improve and evolve Other coordination and contribution to the overall success of programs e.g. coordination with other departments, driving recruitment, conducting quality spot checks   Required Skills and Experiences: 4-7+ years of work experience in a relevant  role  (implementing programs, management consulting, providing technical advisory services) Exceptional ability to work analytically through complex implementation questions & run robust analyses to inform decisions Strong written and verbal communication skills Ability to work with a diverse, multicultural,  and widely geographically distributed team Comfort in dynamic  environments, which may lack a pre-defined playbook for success and involve significant “learning by doing” and versatility  Ability to approach tasks with resourcefulness and to work in a highly self-directed and autonomous manner Experience living and working in fragile and conflict-affected contexts, including comfort traveling to high risk settings and responsibly adhering to security protocols.  Aptitude and curiosity to learn more technical aspects of cash transfer program design and related areas of social protection and humanitarian and development assistance Comfort navigating multiple software systems Good data analysis skills or willingness and aptitude to learn Professional working proficiency in French Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.   Desired Skills and Experiences Experience living and working Central Africa  Experience working in fragile and conflict-affected settings and/or in humanitarian programs Experience overseeing field teams and call centers   Compensation At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles.  The Kenya base salary for this role is $77,500 This role is fully remote, so if you are not based in Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.  Why work at GiveDirectly? At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including: A positive and supportive team with opportunities for advancement  A demonstrated commitment to helping all staff develop and grow A competitive salary A robust health benefits plan (exact details will vary by country) Flexible paid time off Desk allowance            #LI-REMOTE