Field Officer - Enrollment

About GiveDirectly

GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We strive to be inclusive of all cultures and experiences while upholding our values globally. In the spirit of our "Know Yourself and Grow" value, we recognize there is always room to improve our team's working experience. But day to day, we aim to "Create Positive Energy" - we take care of one another, have fun, aim to maximize flexibility and accessibility in roles, and pursue professional development opportunities to stay challenged & engaged in our work. 

We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

About the Role

GiveDirectly is implementing a Urban Flex Project Project in Montserrado County. We are seeking Field Officers - Enrollment who are dependable and self-driven to ensure the successful completion of our Enrollment data collection process. The Field Officers - Enrollment will play a critical day-to-day role in delivering Give Directly gold- standard cash transfer product to donors and recipients.

The Field Officer - Enrollment will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly's needs on any given day. In short, the Field Officers - Enrollment will be responsible for executing the recipient surveys and associated processes that facilitate Give Directly's unique cash transfer model, from enrollment of recipients to sending actual transfers. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.

As a Field Officer - Enrollment , you will be responsible for conducting interviews and collecting information from households and individuals within a project location. Our ideal candidate is a good communicator with excellent interpersonal skills, has good attention to detail, and is able to work independently. This position is for a short-term duration up to December 2024 and twenty (20) Field data collection Officers are needed. The field officers will attend various training sessions, administer surveys, collect, and upload data using digital data collection tools. This position will be based in WestPoint-Monrovia, Liberia. 

Key Responsibilities

•  Meet with the community leaders and guides to understand community boundaries 
• Coordinate with team members, visit every household in the town or community 
• Complete follow up surveys with accurate data 
• Explain GiveDirectly's program to eligible households 
• Identify and eliminate ineligible households
• Explain safety and readiness information to recipients 
• Ensure someone in the household is ready to operate the phone to access transfers
• Collect data that will be used to improve the program, and uncover any recipient problems
• Raise/escalate any sensitive cases that may cause harm to a recipient's transfer, life/family safety for action to be taken
• Propose any new ideas to the Follow up Associate Field Manager based on the recipient feedback
• Capture the interaction between enrollment officers and the recipients accurately without omission and distortion.
• The Field Officer - Follow Up will participate in these activities to varying degrees depending on the organization's needs and perform any other duties assigned by your manager 

Qualifications and Skills

• Minimum of High School Diploma with not less than 3 years Data collection experience or Bachelor Degree in Social Sciences, Economics, Mass Communication, sociology and related field of studies
• Previous working experience in the field with a preference for vulnerable communities 
• Good time management skills
• Physical fitness and the ability to cope with difficult weather conditions or terrain
• Excellent communication skills and the ability to represent the organization effectively to external parties
• Good computer and mobile device data entry and assessment ability or experience
• Critical thinking ability and good judgment in resolving operational glitches at the level of the field in the absence of a direct line manager. 
• Strong interest in the mission of GiveDirectly and commitment to advancing GD’s unique values
• Ability to exercise patience and good judgment in resolving recipient problems. 
• Ability to handle complaints in a polite; empathetic and professional manner
• Ability to use a positive, constructive, and solution-focused approach whenever conflict arises
• Positive attitude and enthusiasm when faced with routine work 
• Ability to multitask
• High levels of integrity and confidentiality of recipient information.

Applicants are encouraged to apply early, as applications will be reviewed on a ROLLING BASIS.

Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.

GiveDirectly is an Equal Opportunity Employer that values the strength diversity brings to the workplace. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

US applicants only:  We invite you to "Know Your Rights" as an applicant.

Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).

Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview! 

We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org. Please include the word "Accessibility" in the email title.

**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!

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