Knowledge Management Intern

About GiveDirectly

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011, delivered cash to more than 1.5 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, together come from 21 different countries speaking 69 different languages. Team members bring experiences from the private sector, NGOs and government. From software engineers to seasoned humanitarian workers, former management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision making, and strive to build an ambitious, fast moving and high performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed and grow.  We support flexibility, take care of each other, have fun, and create professional growth opportunities.

Location: Remote (Candidates must reside in one of the following countries: United States, United Kingdom, Kenya, Liberia, Rwanda, DRC, Uganda, Malawi, or Mozambique)
Duration: 3 months
Hours: 20–40 hours/week
Priority application deadline: June 24th, 2025, [Goal Start by July 15th]. Applications will be reviewed on a rolling basis
Reports to: Director of Compliance and Grants Management

Compensation:

• U.S.-based hourly rates:
• Undergraduate students: $19/hour
• Recent graduates: $22/hour
• Master’s students: $29/hour
• Non-U.S. based rates will be adjusted for cost of living and local market benchmarks

About the Internship

This internship offers an excellent opportunity to gain hands-on experience in knowledge systems, organizational design, AI tools, cross-team collaboration, and change management.

What we’re looking for:

Educational Background

• Currently pursuing or recently completed a degree in Information Systems, Library and Information Science, Knowledge Management, Communications, or a related field is preferred but not required.
• Coursework or experience in project management or organizational development

 Technical Skills

• Familiarity with knowledge management platforms (e.g., Guru) or a willingness to learn.
• Basic understanding of AI tools and features for content optimization.
• Proficiency in G-Suite.

Soft Skills

• Excellent organizational and communication skills.
• Strong attention to detail and an ability to manage multiple tasks.
• Collaborative and proactive problem-solving approach.

Experience

• Previous internships, projects, or coursework focused on KM, communications, or data organization are helpful.
• Interest in streamlining and improving knowledge sharing across teams.

Key Responsibilities

Platform Migration & Evaluation

• Assist in seamlessly migrating content from the current platform to the new KM platform.
• Document and test knowledge flows and integrations to ensure accessibility and consistency post-migration.
• Support in identifying and implementing potential improvements in layout, structure, and tool functionality. 

Training & Platform Adoption

• Support in the creation of onboarding materials for new staff to familiarize themselves with the new KM platform.
• Support in the design and facilitation of training sessions to ensure staff engagement with the new platform.

Stakeholder Collaboration

• Coordinate feedback sessions to ensure content remains user-centred, accurate, and easy to use.
• Support in synthesising feedback from the teams into actionable changes that improve content structure, accuracy, and user experience.

Content Development

• Co-create templates, guides, SOPs, and FAQs with team leads to capture core operational knowledge.

• Coordinate the development of engaging and accessible training resources to support knowledge-sharing initiatives.

Content Organization & Optimization

• Audit existing content in our current KM platform ( Guru), identify outdated materials or content gaps.
• Apply AI tools (if available) to enhance tagging, categorization, and search functionality.
• Research and propose KM best practices to strengthen long-term platform usability and content strategy.

Monitoring & Continuous Improvement

• Track usage metrics and generate actionable insights on content engagement and discoverability.
• Recommend iterative improvements based on user feedback and platform analytics.

 

Why choose an internship at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A positive and supportive team with opportunities for advancement 
• A demonstrated commitment to helping all staff develop and grow
• Competitive hourly pay
• Flexible work location

 

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to "Know Your Rights" as an applicant.

Commitment to Safeguarding

As a global organization serving some of the world’s most vulnerable communities, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any sexual exploitation, abuse, and harassment issues relating to potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

These efforts help us continue to build and maintain trust with the communities we serve, and prevent harm to our recipients.

 

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!