Gestor Associado de Campo da auditoria Interna _ Acting Position

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty.

GD has raised over $1B since launching in 2011 and delivered cash to more than 2 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist.

Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, span 21 different countries and 69 languages. From software engineers to seasoned humanitarian workers, management consultants to public servants, researchers to field operations -- it’s an incredible group of people.

Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision-making, and strive to build an ambitious, dynamic and high-performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit.

We work hard to create an environment in which all our team members can thrive, succeed, and grow.  We support high ownership, flexibility, take care of each other, have fun, and create professional growth opportunities.

Associate Field Manager (Mozambique)

Role: Associate Field Manager

Reports to: Field Manager

Location:  Memba

Supervises: Field Officers

 

Duties & responsibilities:

Project Design (20%):

• Work with the IA PM to conduct community scoping ahead of project launch in order to map the extent, nature, and range of risks that exist within the communities that we plan to work with. 
• Conduct data quality checks and verify the information provided for projects where we are working with partner organisations
• Support the IA PM to design project delivery workplans to track daily and monthly team performance against set targets. 
• Review and assess implementation tools for the programmes team to ensure that they are sufficient for the identification and detection of key risks associated with the project

 

Systems-oriented risk monitoring (40%):

• Investigate cases that have been deemed to be high risk - this will include end-to-end management from the initial recipient engagement to reporting the issue internally, investigating the case, providing feedback, and closing the case in line with case management standards
• Follow up with recipients that have been identified as being high risk and ensure that they have the appropriate support to ensure that they can safely receive their transfer 
• Lead the IA team in undertaking community-based fraud risk intelligence monitoring, including transect walks and recipient feedback exercises
• Monitor the traffic and trends of risk reporting and escalate any high-risk issues
• Periodic review of the cases and investigations undertaken by the programmes team to inform feedback and training areas for the programs team.
• Vet new versions of surveys and recommend survey improvements as necessary (e.g. potential process gaps)
• Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the IA PM/Country Director
• Escalate any key risks that are identified on the ground to the IA PM.

Field management (10%): 

• Meet with field teams every morning to align plans for the day and solve field challenges 
• Track FO productivity & quality of service, including reviewing operational reports and individual performance
• Keep senior management informed of key risks to the work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
• Meet weekly with other members of field management in order to discuss challenges in the field and propose solutions
• Meet with the IA PM weekly to discuss identified risk trends and any risks that need to be escalated, and other performance gaps. 

People management – Field Officer management and development (10%): 

• Build and nurture a healthy work culture within the team that aligns with the GD values and culture. 
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
• Monitor and ensure quality control when the field staff conduct surveys
• Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor)
• Exercise judgment and escalate recurring issues or questions to the IA PM
• Coach FOs who are underperforming by providing frequent, structured, and proactive feedback, and coordinating disciplinary measures whenever necessary.

Administration (10%)

• Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
• Ensure timesheets are accurately submitted in a timely fashion
• Process leave requests so as not to conflict with work planning and operations 
• Resolve miscellaneous equipment requests
• Fast-track proactive office and team procurement support by proactively coordinating with the country office procurement manager to assess and deliver needed items for the daily operation of the office and team activities. 
• Participate in a weekly field-management forum to solve problems and collaborate on work planning

 Other (10%)

• Support with hiring processes for new Field Officers or other peers, where necessary 
• Support the IA PM in the onboarding processes of new team members 
• Assist the IA PM with hosting visitors to the project location whenever necessary 
• Assist the IA PM with hosting journalists, donors, and other external parties
• Assist with response to “crisis” events (e.g. refusal spikes, government shutdown, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives

 

Required qualifications:

• Minimum of BSc/BBA in related fields ( relief/humanitarian response, community development, social work, field-related compliance/M & E, risk management, etc.)
• 2+ years of working experience working in a similar role (for example: risk management, beneficiary protection & safeguarding, fraud prevention, cash transfer delivery monitoring) with vulnerable communities
• Experience working in a humanitarian and insecure environment, navigating government relations, and coordinating with security personnel.
• Empathy, honesty, and the highest standards of integrity. High emotional intelligence and interpersonal skills, especially with talking to people living in vulnerable communities 
• Excellent analytical, critical thinking, and decision-making skills. Strong ability to show good judgment when resolving complex problems, strongly grounded on referenceable data. 
• Technological literacy – the manager will be required to use a smartphone, tablet, or computer to accurately record recipient data and run analysis to inform reporting and decision making. 
• Comfort using Good and other data management platforms: Google Suite, Excel, Salesforce, and other programs. (Advanced experience is not required, but candidates should be comfortable using technology).
• Strong alignment with and interested in advancing the distinctive values, culture, and mission of GiveDirectly
• Comfortable with basic spoken (conversational) and written English, and fluency in Macua language

GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to "Know Your Rights" as an applicant.

Commitment to Safeguarding

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.

**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

 

Reasonable Accommodations

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at careers@givedirectly.org with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.

Want to put your best foot forward on your GiveDirectly application? Take a look at our Candidate Application Prep Guide!