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Customer Service Specialist

Givens Estates - Asheville, NC

Why join Givens? Givens Communities continues to be a positive force and advocate for older adults. We have a mission to expand the possibilities of aging by improving lives through communities, services, and outreach. Givens Communities promotes an environment of inclusion and belonging by aligning our words with actions so that everyone is welcomed and treated with dignity and respect. We continuously look for innovative approaches to achieve our sustainability goals and practices to protect our natural resources. Our collective mindset is to ensure the communities remain forward thinking and progressive as our residents seek a purpose driven life. Purpose. Passion. Possibilities.

What you'll get:

  • Free short-term disability, life insurance, & access to our employee assistance program
  • Uniform allowance
  • Paid time off (PTO)
  • Referral bonus program
  • 403(b) retirement plan with up to a 6% matching
  • Educational assistance & professional development opportunities
  • Flexible spending account (FSA) & access to AFLAC & Prudential Life insurance products

The Dining Services Team at Givens Estates, a premier nonprofit continuing care retirement community, is hiring for a PT Customer Service Specialist to help support our Dining Department. Reporting to our Assistant Dining Director, the primary purpose of this position is to create a warm and inviting dinging experience for returning and new residents/guests. This person is often the first team member customers encounter and needs to possess superior interpersonal skills and enjoy interacting with a diverse customer base. This position is also the primary source of information regarding the menu and food offerings, and seeks opportunities to educate the diners on food options as well as promote new menu items and daily specials. 

Schedule for this position is two weekdays per week from 3:00 - 7:30pm, and Saturday's from 10:45am - 2:30pm.

What you'll do:

  • Ensure that all orders for front of the house supplies are communicated to the Purchasing Coordinator as needed
  • Provide a high degree of organization to all areas under their direction
  • Maintains high quality customer service and is the primary person responsible for customer service
  • Ensures that front of the house is being maintained and cleaned in accordance with Buncombe County health department regulations
  • Maintains excellent communication with co-workers, Dining Leadership and other departments to ensure smooth and consistent operation of dining room and customer satisfaction
  • Subject to be called upon to provide coverage in other areas in the dining department
  • Perform any other duties and/or tasks that may be assigned on an as-needed basis by an authorized supervisor

What you'll need:

  • High School or GED equivalent is preferred
  • 1 years' experience in food service operations preferred
  • Knowledge to serve meals and/or beverages in an appealing and appetizing manner
  • Must know or have the ability to handle and operate equipment in assigned area

Compensation for this position is $17.00 - $18.50 per hour based on experience, plus benefits!

Still curious about what Givens is all about? It's kind of a long story, but at our core, we're a senior housing organization with a lot of heart and committed to providing housing to seniors of all socioeconomic backgrounds across WNC. We already have four communities (two life plan communities and two affordable communities) with plans for many more in the coming years.


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I hereby certify that all statements made by me in this application are true and correct to the best of my knowledge and belief and that I understand all of the questions and statements made in this application. I also understand that any misrepresentation or omission of facts in my application may result in rejection of my application or termination of employment. I authorize the investigation of all statements made in this application. If I am employed, I will be required to complete an employment verification form (I-9) and, within three days, provide satisfactory evidence of identity for eligibility for employment. This application is not valid unless it has been completed in its entirety and dated by the applicant. Applications will not be considered after sixty (60) days from the submission date unless the applicant reapplies. I understand that nothing in this employment application, in the company's statements or personnel guidelines, or in my communications with any company official is intended to create an employment contract between the company and me. I also understand that the company has the right to modify its policies without giving me any notice of the change(s). No promises regarding employment have been made to me, and I understand that no such promise or guarantee is binding upon the company unless it is made in writing and signed by an authorized company officer. I understand, if an employment relationship is established, that it will not be for any definite term; that conditions may require me to work a schedule other than the one for which I have applied, or for which I was originally hired; that I have a right to terminate my employment at any time; and that the company retains the right to terminate my employment at any time, without cause or previous notice.
***Please be advised, the position you are applying for may require COVID-19 testing upon hire and weekly thereafter until we receive further guidance from the CDC (Centers for Disease Control) and Buncombe County Health Department. Team members in these areas are provided with adequate PPE (personal protective equipment) to perform the functions of this position safely.***


By typing my name below, I acknowledge I have read and fully understood the terms above.

Criminal offenses may not disqualify an applicant from employment with Givens Communities.

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