Back to jobs
New

Sr. Go-To-Market Systems Analyst

Austin, TX

Why Glassdoor?

When you work for Glassdoor, you help people everywhere get ahead in work and life. That’s because we’re moving fast to become the leading community for workplace conversations. Every day, we foster radical transparency by giving professionals a platform to connect authentically and anonymously. Think real talk with real people — plus company reviews and ratings, salary info, job listings and more. 

Join us as we make worklife better, together.

About the Role

As the Sr. GTM Systems Analyst, you will be a senior member of our Go-to-Market and Monetization organization, primarily focusing on leveraging systems to streamline processes, drive data-driven decision-making, and enhance our end-to-end strategy. You will play a critical role in optimizing multiple platforms like  our CRM (Salesforce), Customer Success/Product experience software (Gainsight) Work Management and Productivity Software (Slack), Prospecting (Prospect.io, Linked Nav), Outreach, etc. 

If you’re a proactive problem-solver with a passion for leveraging systems to create impactful business solutions, we’d love to meet you.

What You’ll Do

  • Collaborate with go-to-market stakeholders to develop system improvements, enhancing functionality and efficiency across multiple platforms (Gainsight, Salesforce, Outreach, etc.). 
  • Analyze current business processes, identifying opportunities to improve and streamline workflows. Drive operational efficiency by implementing industry best practices and designing processes, tools, and workflows to enhance team productivity and scale client interaction positively impacting CSAT
  • Run data analysis on large datasets, extracting insights and presenting findings through Excel and PowerPoint in a clear and compelling way.
  • Translate insights into actionable recommendations and partner with teams to implement changes effectively.  Provide strategic input for leadership to reevaluate and implement changes in the customer experience, including vision and strategy, roles and responsibilities, rules of engagement, process flows, system and SFDC requirements, reporting, and tracking.
  • Maintain a high level of data integrity and ensure best practices in systems management.
  • Work closely with the Salesforce and Gainsight engineering teams to address complex system requirements, ensuring seamless integration and functionality for advanced workflows and code-based customizations.
  • Drive solutions across all tech platforms to create answers for complex business problems. Overarching tool experience to decipher needs from the business and translate them into actionable, scalable and system friendly solutions in partnership with ICs and Contractors.
  • Drive conversations with external vendors to help maximize tool efficiency, increase value and implement newly released features. 
  • Develop training materials and documentation to ensure team members are well-versed in go-to-market processes and tools. Conduct training sessions as needed to onboard new team members. Drive cross-training initiatives to support a team of diverse knowledge and provide coverage when needed
  • Take charge of managing and coordinating the execution of go-to-market OKRs. Ensure all stakeholders are aligned on timelines and deliverables. Track project progress and provide regular updates to leadership
  • Ad hoc initiatives/projects as needed

What You’ll Bring

  • A commitment to add to our culture of DEI
  • 3-5 years of experience in a Sales Operations or Systems based role.
  • Adaptability to change and fast-paced dynamic environment
  • Familiarity with organizational Sales and Customer Success models. 
  • Software as a Service (SaaS) industry experience preferred
  • Excellent communication, organizational, time management and customer service skills.
  • Exemplifies qualities needed to do “whatever it takes” including high level of accountability, acting like an owner, transparency, teamwork, collaboration and the importance of building relationships.
  • Team player who is comfortable under pressure/changing environment and interested in contributing to the company's larger goal.
  • Problem solver and self-starter with a logical approach, demonstrating confidence and empathy.
  • Advanced technical/systems and business intelligence across SFDC, Gainsight, Slack, and other platforms to inform and maximize efficiencies
  • Experience in translating business needs into technical acceptance criteria for team members to execute on (GTM, Marketing, etc.)
  • Experienced in vendor relationships
  • Admin and developer certifications and experience
  • Experience working with data

Compensation and Benefits:

Base Salary Range*: $83,500- $110,900

*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual Bonus Target**: 10%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Generous Restricted Stock Units (RSU): 

***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.

You can learn more about our compensation philosophy here and see salary ranges for all Glassdoor jobs here.

Health and Wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability, select well-being programs, along with 80% employer-paid premiums for all dependents.* Generous paid time off programs for birthing and non-birthing parents are provided, along with paid injury/illness leave and paid family emergency leave.

*Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

Work/Life Balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year

Investing in Your Future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility and family planning services, and discounted legal assistance services.

Our Commitments

  • Come as you are: At Glassdoor diversity is not a slogan; it’s a core factor in our success. We welcome your background, experience and ideas because you help us understand and better serve our world. You make us stronger.
  • Grow your career: Glassdoor is small enough for you to see the impact of your contributions, while large enough to offer significant resources and endless opportunities to grow. This is a great place to make a career.
  • Find your people: Ask anyone who works here: it’s the people who make the difference. We are a group of well-rounded humans who support one another and work hard together to bring the Glassdoor mission to life.
  • Discover flexibility: With flexible hours and a where-to-work policy, Glassdoor allows you to take on professional and personal responsibilities — enhancing both productivity and your well-being. 

Glassdoor is committed to equal treatment and opportunity in all aspects of recruitment, selection and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status or any other category protected under the law. Glassdoor is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment and retaliation.

Where-to-Work Policy
Being a remote-first company, Glassdoor employees can live anywhere Glassdoor is a registered company. Requests to move must be approved by an employee’s manager and the People team. While we will try our best to support relocation requests, some requests may not be approved due to various tax, legal, or other restrictions.

Enjoy Remote and Explore: Employees authorized to work in their current location may Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change. Employees on visas may work Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change. The amount of time and location for Work Away must be approved by the employee’s manager and People Operations team at least two (2) weeks in advance of travel.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Glassdoor’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.