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Product Manager, LLM Infrastructure

Palo Alto, CA

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

 
About the Role:

As Glean’s PM for LLM Infrastructure, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities.

You will:

  • Spending a lot of time with our customers to deeply understand their knowledge needs
  • Developing key parts of our product roadmap, marrying customers’ needs with our product vision
  • Empowering your team by giving context, setting direction, and building alignment
  • Driving customer-focused decisions, clear prioritization, and efficient execution
  • Coordinating cross-functionally with with leadership, go-to-market teams, and other key stakeholders across the company
  • Building processes that will scale as our team and company go through rapid growth

About you:

  • You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities.
  • Having built or worked with LLMs for at-scale products is a major plus.
  • You have a strong technical background and experience with both UX and API driven products and 3rd party product partnerships.
  • You are an excellent written and verbal communicator.
  • You have a proven track record of taking ownership, taking initiative, and delivering results.
  • You collaborate effectively with cross-functional partners.
  • You have a learning and growth mindset.
  • You are mission-first and understand that your success is measured by your product and team’s success.
  • You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.

Location: 

  • This role is hybrid (3 days a week in one of our SF Bay Area offices)

Compensation & Benefits:

The standard base salary range for this position is $130,000 - $175,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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