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Product Operations Lead

Palo Alto, CA
About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About the Role

As Product Operations Lead, you’ll play a pivotal role in shaping and scaling the operational backbone of Glean’s product development. Reporting to the Head of Product Ops, you will be a force multiplier for our high-growth SaaS product organization, blending strategic thinking with hands-on execution and relentless curiosity. You thrive in navigating ambiguity, building scalable processes, and championing data-driven decisions that deliver value for our customers and teams — and you think AI first!

You will:

Product and Go-to-Market (GTM) Partnership

  • Implement and optimize scalable processes to support Glean’s growth, focused on Product and GTM.
  • Own cross-R&D, Marketing, and GTM activities, such as release notes, beta programs, PM customer meetings, and customer feature request processes.
  • Build strong relationships and facilitate the flow of information between R&D and stakeholders across the business. 
  • Maintain and communicate updates to the product roadmap, promoting transparency and alignment across teams.
  • Build stronger products and field product knowledge by partnering with enablement and by growing programs such as field specialists. 

Feedback and Insights 

  • Develop and implement scalable systems and AI automations to gather and synthesize customer, user, and field insights and ideas
  • Unearth and provide cross-product opportunities and insights based on customer feedback, field feedback, deal wins, losses and churn, and product data, understanding which areas are gaining traction and which are stalling to recommend product decisions.
  • Use AI and data analysis skills to derive actionable insights from diverse data sources.

Product Development Excellence

  • Champion a product-led culture by supporting best practices and continuous improvement in product development processes.
  • Develop and maintain tools (e.g., agents, templates, integrations) to automate workflows and reduce administrative burden on product managers and speed information sharing and impact.
  • Collaborate with product managers and data analysts to build dashboards and metrics tracking product adoption, defect trends, and other key indicators.
  • Assist with Jira configuration, dashboard creation, and workflow automation to enhance the product development lifecycle (PDLC).

About you:

  • Bachelor’s or Master’s Degree in Business, Engineering, Computer Science, or related fields, or related field is a plus.
  • 6-10+ years in Product Ops, Product Strategy, or PM with strong discovery and analytics skills in a B2B or B2B2C environment, working with enterprise customers.
  • Solid understanding of product development lifecycles (PDLC).
  • Familiarity with AI technologies and a demonstrated interest in applying AI-first thinking to product and operational challenges.
  • Demonstrated ability to synthesize ambiguous customer/market signals into sharp product bets and measurable outcomes.
  • Fluency with product analytics (e.g., funnels, retention, segmentation) and qualitative research methods.
  • Exceptional communication skills (facilitation, written briefs, problem narratives, decision logs)
  • Comfortable influencing execs and cross-functional leaders; high bias to clarity and decision velocity.
  • Strong organizational and project management skills, with attention to detail and the ability to manage multiple priorities in a fast-paced environment.
  • Hands-on experience and technical aptitude to configure and automate workflows in tools like Jira is expected.
  • Experience with SQL or similar data tools for self-serve analytics strongly preferred.

Location:

This role is hybrid (3-4 days a week in one of our SF Bay Area offices)

Compensation & Benefits:

The standard base salary range for this position is $198,000 - $235,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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