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Technical Project Manager

Palo Alto, CA

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

Role

We are seeking Technical Project Manager (TPM) to lead and oversee the full lifecycle of Engineering projects and their deployments for our largest enterprise and strategic accounts. In this role, TPM will work closely with Engineering teams and cross-functional partners  to ensure the successful delivery of projects from requirement collection to successful delivery to customers.

Having delivered a track record of strong execution and x-fn collaboration, we expect this person to have the opportunity of growing  Glean’s TPM function as we scale our Enterprise AI offerings to thousands of enterprise customers.

What you will do and achieve:

  • Technical Leadership: Lead complex, multi-disciplinary technical projects from start to finish.
  • Project Leadership: Lead end-to-end project management for multiple assigned projects, from initial scoping through post-implementation support, ensuring on-time, high quality delivery with a high level of transparency provided to stakeholders.
  • Engagement: Establish strong relationships with key cross functional (XFN) stakeholders, serving as the primary point of contact for project-related communication.
  • Requirements Gathering: Collaborate with XFN stakeholders to understand their unique business needs and translate them into clear project requirements and objectives. Channel these requirements and customers’ prioritization/severity into the project roadmap.
  • Solution Design: Work closely with our Engineers, CS, and Product teams  to drive software development and manage technical dependencies.
  • Resource Management: Coordinate project resources and timelines, including cross-functional teams, third-party vendors, and internal experts, to ensure successful project execution. 
  • Risk Management: Proactively identify project risks, resourcing gaps and timeline issues and execute mitigation and escalation flows to course correct and ensure project success.
  • Quality Assurance: Implement/improve Glean’s ability of robust testing and quality deployment procedures to guarantee the reliability and functionality of deployed solutions.
  • Documentation: Maintain comprehensive project documentation, including project plans, project templates, status reports, and change logs and leverage these artifacts (processes, documents, best practices) to scale the impact of the function as we grow.
  • Measure Success: Establish and manage to project key performance indicators (KPI’s), ensuring the end-to-end delivery of the project.

Who you are:

  • Bachelor's degree in Business Administration, Computer Science, or a related field. MBA or PMP certification preferred.
  • 4+ years of experience in a program or project management role
  • Proven track record of successfully managing Engineering projects with an emphasis on large-scale, enterprise cloud deployments.
  • Strong understanding of cloud software architecture, deployment, and/or security best practices.
  • Communication, negotiation, and stakeholder management skills.
  • Proficiency in project management software tools and methodologies.
  • Ability to adapt to changing project requirements and priorities.
  • Problem-solving skills and a results-oriented mindset.

Benefits

  • Competitive compensation
  • Healthcare
  • Flexible work environment and time-off policy
  • 401k
  • Transparent culture
  • Learning and development opportunities
  • Company events
  • Free meals

For California based applicants: 

The standard base salary range for this position is $125,000 - $190,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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