Senior Analyst, Sales Operations

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

You will:

• Oversee and drive activities related to the annual planning cycle - from headcount planning, target setting, to territory management
• Project manage various initiatives, related to the planning cycle, or other strategic projects 
• Deep dive into and build analytical models such as territory modeling, incentive comp payout, etc.
• Lead the design and implementation of sales incentive compensation plans, working in close partnership with the finance team
• Partner closely with the finance team on order management and quote-to-close processes
• Oversee and project manage analysts on the sales ops team for assigned projects; the role will start as a senior level individual contributor but with a steep pathway to management
• Be a strategic partner and consultant to sales leadership - help build revenue growth strategies, be engaged in the deal review and forecast process, and a part of sales team meetings
• Identify business gaps, opportunities, and take the lead on driving operational initiatives
• Engage with systems, business intelligence, marketing and other cross-functional teams to prioritize business requirements and rollout major business impacting initiatives
• Drive continuous process improvements and automations that can bring scale to how we operate
• Report and analyze key business performance metrics, to be utilized for ad-hoc requests, quarterly business reviews
• Work on strategic projects, pilots, and cross-functional engagements that evolve our go-to-market plan; provide in-depth data-driven recommendations to operations, finance, and sales leadership 
• Be a thought partner to the Sales & Success team and be a subject matter expert within the Sales Operations team

About you:

• 5-8 years of work experience, preferably in a relevant role, such as Revenue Operations, Business Operations, or Management Consulting
• Project management experience with the ability to oversee timelines across a multitude of inter-related activities, hold teams accountable, and report progress to leadership
• Cross-functional experience with the ability to drive and meaningfully push teams towards deliverables and timelines
• Experience in strategic advisory and providing thought-partnership to business leadership; experience driving sales growth strategies is a huge plus!!
• Ability to create professional-looking presentations for both data readouts and business narratives
• People management experience is not required, but a nice-to-have.  Looking for someone who can coach, inspire, and build up analysts and drive a collaborative and growth based culture > we value who you are as a person
• Strong analytical skills to look at large datasets, visualize and present data in meaningful ways
• Comfort with Excel & Powerpoint (or equivalent tools); Experience with SQL and data visualization tools is a nice-to-have
• Previous experience and/or subject-matter expertise in sales compensation design, territories, headcount, and quotas is a strong plus
• Ability to work with CRM (Salesforce) and other field tools for reporting / ops needs
• Willingness to learn and pick up new skills, and ability to receive constructive feedback
• Strong presentation and communication skills; experience building strong relationships with sales management and cross-functional team members
• Ability to navigate through and communicate complex and sometimes ambiguous situations effectively - verbally, in writing, and presentations
• Ability to thrive in an action-oriented, fast-paced, cross-regional, diverse, and dynamic work environment

Compensation & Benefits:

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.