Senior IT Engineer

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

 

 

 

• Act as the senior escalation point for complex IT issues across infrastructure, identity, and endpoint management.
• Administer and maintain Okta, Google Workspace, and Kandji platforms ensuring security, compliance, and uptime.
• Lead Proof of Concept (POC) projects for evaluating new IT and security solutions to enhance efficiency and scalability.
• Monitor system performance, conduct preventive maintenance, and ensure timely patch management.
• Perform root cause analysis for major incidents and implement long-term corrective actions.
• Automate repetitive tasks using PowerShell, Python, or Bash to improve operational productivity.
• Collaborate cross-functionally with Security, HR, and Finance for onboarding, offboarding, and lifecycle automation.
• Enforce ITIL processes for Incident, Problem, Change, and Asset Management.
• Maintain comprehensive documentation, SOPs, and process workflows to ensure operational consistency.
• Participate in policy implementation, internal audits, and compliance initiatives (ISO 27001, SOC 2).
• Partner with vendors and internal stakeholders for system upgrades, renewals, and integrations.
• Identify and drive process improvements to strengthen IT operations and service delivery.
• Mentor L1/L2 engineers, fostering knowledge growth and skill development across the IT team.
• Track and report key operational metrics and improvement outcomes to management.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 6+ years of experience in IT infrastructure, endpoint management, and identity administration in a cloud-native enterprise environment.
• Strong expertise across Windows, macOS, and Linux operating systems.
• Deep knowledge of Active Directory, DNS, DHCP, TCP/IP, VPN, and firewall fundamentals.
• Proficiency in Okta administration  SSO, MFA, lifecycle automation, and application integrations.
• Experienced in Google Workspace administration  access management, policies, and configurations.
• Hands-on experience with MDM solutions (Kandji, Intune, or Jamf) for endpoint management, patch compliance, and automation.
• Proficiency in PowerShell, Python, or Bash scripting for automation, reporting, and workflow integration.
• Familiarity with virtualization and cloud platforms (VMware, Hyper-V, AWS, Azure, or GCP).
• Strong understanding of ITIL processes and ITSM tools (Jira Service Management, ServiceNow, or Freshservice).
• Experienced in supporting ISO 27001, SOC 2, and internal IT audits.
• Excellent analytical, troubleshooting, and problem-solving skills with a passion for operational excellence.
• Thrive in a collaborative, customer-focused, and cross-functional environment.
• Exhibit a proactive and ownership-driven mindset, balancing both strategic initiatives and hands-on problem solving.
• Demonstrate strong leadership and mentoring abilities to guide junior engineers and promote continuous improvement.
• Communicate effectively with both technical and non-technical stakeholders.
• Familiarity with cloud-native IT and security practices in GCP/AWS/Azure is a plus.
• Certifications such as CompTIA Security+, Microsoft Certified: Modern Desktop Administrator, Okta Professional, or ITIL Foundation are an advantage.

• This role is hybrid (3 days a week in our Bangalore office)