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Forward Deployed Product Manager

Palo Alto, CA
About Glean:

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.

If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.
 
About the Role:
 
Glean is building the future of work—where every enterprise becomes AI-native. As a Forward Deployed Product Manager you'll be at the forefront of this transformation, owning the end-to-end success of our most strategic customers' AI journeys.
 
This role is for builders who thrive at the intersection of strategy, technology, and customer impact. You'll own a portfolio of customers, lead discovery to uncover transformative use cases, design and ship AI agents that handle thousands of workflows daily, and become a trusted voice shaping both your customers' AI roadmaps and Glean's product direction. You won't just advise—you'll build, deploy, and scale solutions that fundamentally change how enterprises work.
 
Forward Deployed Product Managers at Glean are mini-GMs of their customer portfolios. You'll have the autonomy to identify high-value problems, architect elegant solutions, drive adoption at scale, and directly influence our product roadmap based on real customer needs. Working alongside our forward-deployed engineers, you'll collaborate closely to rapidly build and iterate on customer solutions, bridging strategic vision with technical execution. This is the role for future founders, product leaders, and business unit executives who want to shape the AI-native enterprise from the ground up.
 
You will:
Lead discovery, build & ship production AI agents
  • Conduct use case discovery to identify high-value opportunities for AI across the enterprise
  • Design, build, and optimize enterprise-grade AI agents on Glean's platform handling thousands of daily interactions
  • Partner with forward-deployed engineers to rapidly prototype and deploy custom solutions
  • Write and test prompt logic, configure agent behaviors, and iterate based on real performance data
Own strategic customer relationships
  • Take full accountability for customer outcomes from discovery through scaled adoption
  • Serve as the trusted AI advisor to C-suite stakeholders, shaping their multi-year transformation strategies
  • Drive measurable business impact and identify expansion opportunities across the organization
Shape Glean's product direction
  • Become a key source of customer insight guiding our long-term product roadmap
  • Partner with Engineering, Product, and Design to scope and prioritize features that unlock customer value
  • Represent Glean externally through presentations, demonstrations, and thought leadership
About you:
Required:
  • 5+ years of experience blending business and technology in customer-facing roles—product management, strategy consulting, solutions engineering, technical program management, or founder experience
  • Deep technical acumen: You can shape AI agent architectures, understand code (Python, SQL, or similar languages), debug why an agent isn't working, and collaborate fluently with engineers on implementation details. You've shipped working AI solutions, not just slide decks
  • Builder mentality: You've demonstrated the ability to go from ambiguous customer problem to shipped solution that drives measurable outcomes
  • Executive presence: Exceptional communication skills with the ability to earn trust from individual contributors to C-suite stakeholders. You can tailor technical depth to your audience
  • Product sense and user empathy: You naturally spot high-value AI applications across diverse business functions and design intuitive, guided experiences
  • Operational excellence: Proven ability to manage multiple complex, high-visibility projects simultaneously while maintaining quality and meeting commitments
  • Comfort in ambiguity: You thrive in fast-moving environments where you define the problem as much as solve it
Preferred if you have:
  • Technical degree (CS, Engineering, Math) or MBA from a top program
  • Experience at leading consulting firms, tech companies, or investment firms
  • Experience in one or many of the following industries: automotive & manufacturing, industrials, retail & CPG, financial services, telecom, technology / SaaS
  • Track record driving technology adoption across large organizations
  • Data analysis skills: defining success metrics, evaluating outcomes, iterating on quantitative feedback
Location:
  • This role is hybrid (4 days a week in one of our SF Bay Area offices)
Compensation & Benefits:
 
The standard compensation range for this position is $170,000-$280,000 annually plus equity. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
 
We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
 
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race
 
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