Business Development Manager

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

Business Development Manager

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Location: Hybrid

• Salt Lake City, Utah (Lehi) 

At Glia, Business Development Managers are essential drivers of growth and team success. As a Glia BDM, you will play a strategic leadership role on our high-performing go-to-market team, mentoring and empowering Business Development Representatives (BDRs) to deliver quality pipeline for Account Executives. Your impact will span hiring and onboarding top BDR talent, setting and achieving ambitious inbound and outbound targets, and ensuring the team deploys innovative sales strategies built in collaboration with both sales and marketing.

 

Key responsibilities include developing, inspiring, and managing your team through ongoing coaching, specialized enablement, and continuous skill-building. You will own the execution of data-driven outreach campaigns, maximize the use of CRM and prospecting tools, and foster a positive, motivated team environment focused on exceeding pipeline and revenue goals. Your leadership ensures effective alignment, consistent achievement, and lasting contributions to Glia’s rapid trajectory as a market leader.

Key Responsibilities:

 

Team Leadership & Development

• Attract, hire, retain, and develop talent in support of building an elite Business Development organization for Glia.
• Coach, mentor, and motivate an outbound-focused SDR team to consistently hit and exceed pipeline generation targets.
• Set clear performance goals and provide ongoing feedback to cultivate a culture of accountability and success.
• Refine and expand a robust training and onboarding program for new hires to accelerate ramp to productivity
• Monitor team performance metrics (e.g., dials, connects, meetings booked) using CRM and other tools, and provide consistent coaching and performance management through effective one-on-ones. 

 

Pipeline Generation & Outreach

• Oversee the creation and execution of targeted outreach strategies including email, phone, and social selling cadences to engage prospects.
• Utilize cutting-edge lead-generation technologies and account-based marketing platforms to build precise, segmented prospect lists.
• Foster expertise in sales development best practices, continuously optimizing outreach tactics.
• Develop and own KPIs, supervise the activity of the team, track the results and drive team execution based on those metrics

 

Cross-Functional Collaboration

• Work cross-functionally to ensure the BDRs have aligned messaging, campaigns, and offerings for maximum prospect engagement.
• Collaborate closely with Account Executives to align qualification criteria, improve lead handoff, and drive pipeline conversion.
• Partner with Sales and Marketing to develop and refine lead generation strategies, target account lists, and messaging. Develop and manage the sales development playbook and process.
• Facilitate communication between Business Development and Sales teams to ensure alignment and accelerate revenue growth.

 

Strategic Leadership

• Own the strategic execution of pipeline building initiatives that support Glia’s sales targets and growth plans.
• Drive innovation in sales development processes by staying current on industry trends and new outreach tools.
• Serve as a key contributor to the broader go-to-market strategy alongside Sales leadership.

Qualifications:

• 2+ years experience prospecting as an individual contributor
• 1+ years experience leading a Sales or Sales Development team with a track record in hiring, developing, promoting and over performance in SaaS or technology-focused companies.
• Strong leadership skills with a passion for coaching, mentoring, and team development.

• Expertise in outbound prospecting, lead generation technology, and account-based marketing strategies.
• Measurable consistent track record of success against target goals
• Self starter/entrepreneurial type that has the ability to build from scratch and the grit to work in an early stage startup environment

• Data-driven decision maker with track record of meeting pipeline and revenue goals.

• Excellent communication and collaboration skills with the ability to work cross-functionally.
• Excellent verbal and written communication skills
• Experience with Sales engagement tools (e.g., Sales Navigator, LeadIQ, Gong, Salesloft) and CRM systems (Salesforce) preferred.

 

Why Glia?

 

• Be part of a high-growth, award-winning company recognized for leadership in AI-powered customer interactions and digital customer service.
• Glia has been certified as a Great Place to Work® for multiple years, with 94% of U.S. employees saying it’s a great place to work—far above the national average.
• Lead a dynamic team driving critical pipeline generation and revenue growth.
• Collaborate within a culture focused on continuous improvement, diversity, and employee success.
• Team players wanted. Join an extraordinarily collaborative team that believes every win is a team win—interdepartmental teamwork is considered Glia’s core competitive advantage.
• Access great healthcare, dental, and vision coverage, as well as additional perks like office snacks, unlimited PTO, and competitive salary packages.

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com

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