Role Summary-

The Operations Manager will lead a team to meet the inventory services Operations service goals while maintaining a high level of customer satisfaction. The manager will interact with internal stakeholders and GHX North America leadership to provide operational oversite and ensure we meet our delivery targets.

Required Skills-

• Applicable experience in the healthcare, life sciences, or medical technology industry
• Good Knowledge of SQL, Access, and Advanced Excel
• Experience of working with large datasets and databases in Managed Data Services or Master Data Management, Data reconciliation, enrichment, quality and governance
• Excellent communication skills, including English; verbal, written, and
• Ability to identify learning opportunities and self-educate where resources and opportunities are
• Operates with a sense of urgency and is an effective leader and influencer in a cross-functional
• Teamwork and team development
• Leadership qualities and skills (critical thinking, problem-solving, decision-making, planning, delegation, communication, time management, and operational excellence)
• Strong understanding of the Business Process operating environment and the key levers (including process excellence using Six Sigma Framework) to enhance performance metrics (KPIs & SLAs)
• Efficiency, organization, and effective time management
• Ability to build consensus and relationships among managers, customers, and
• Must have the ability to exercise independent judgment and
• Strong accountability and integrity due to sensitive nature of information
• Attention to
• Customer service/interpersonal skills

Roles & Responsibilities- 

• Hire, manage and oversee a team of GHX FTEs in delivering inventory services to our customers
• Build and maintain a high performing team (Develop, implement, and review operational policies and procedures and evaluate employee performance, set goals, and develop improvement plans)
• Ongoing oversight and training of staff on the utilization of technology that assist in Document Credentialing and Content Services processes.
• Conduct performance management and track KPIs for FTEs to ensure customer deliverables are
• Oversee individual contributors and conduct 1on1s to increase performance and foster open communication and collaboration.
• Build and develop the team: Establish hierarchy of responsibilities and concentrations as needed, develop domain knowledge of new members.
• Acts as escalation point for technical and transactional issues that occur within these service
• Maintain operational efficiency with proactive oversight and corrections (internal QA Program)
• Escalates issues to leadership and/or aide in technical resolutions as appropriate while providing follow up with required individuals to ensure successful problem ownership.
• Cross-functional and collaborative engagement with internal GHX US and offshore stakeholders for operational performance management.
• Manage staffing to address attrition and workload - Based on trends, plan capacity through timely recruitment and training for replacing resources.
• Ensure knowledge management is implemented effectively using GHX corporate tools – for example
• Serves as the internal representation for voice of the customer on new or already existing
• Effectively implement new processes or request process evolution to drive greater
• Build and maintain necessary training and resource

Education and Experience- 

• Minimum 5+ years of operations management managing direct
• Bachelor’s degree, or a combination of education and related experience Qualification
• Global operations experience, working with US teams, preferably in healthcare

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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