New

Operations Analyst - Solutions Delivery

Office Location or Remote - USA

The Solution Delivery Operations Analyst plays a critical role in driving pivotal business decisions by analyzing processes, identifying inefficiencies, designing solutions to improve productivity (including the use of advanced technologies), and implementing those solutions. Using process improvement methodologies such as Lean, Six Sigma, Plan-Do-Check-Act or Business Process Management, they continually generate innovative ideas that drive operational efficiencies and revenue for GHX. This role requires well-developed analytical skills, an understanding of the business, attention to detail, the ability to work collaboratively, and influence peers across departments. Well-developed project management skills are a key component of this role, as the Operations Analyst must motivate cross-functional resources to implement necessary improvements and process changes.

Principal Duties and Responsibilities:

  • Analyzes current operational processes and workflows to identify areas for improvement and develops strategies for optimization. Assists in the implementation of designed solutions and monitors to ensure expected improvements are achieved.
  • Collects and interprets data using various analytical tools and methodologies to inform decision-making.  Data analysis is sophisticated and incorporates context based on an intimate understanding of the business.
  • Collaborates with cross-functional teams to implement process improvements and track progress.  Conducts regularly scheduled meetings with stakeholders and reports on progress to Solution Delivery leadership.
  • Prepares detailed reports and presentations and communicates findings and recommendations persuasively.
  • Monitors key performance indicators (KPIs) and analyzes trends to forecast future operational needs.
  • Assists in the development and implementation of operational policies and procedures. Additionally, they may act as a functional subject matter expert in bringing new products to market and ensuring that participants from their function produce the required deliverables to support the product launch. Often, this role requires building connections and alignment with cross-functional teams to achieve the required results.
  • Leads project management activities, including planning, execution, and monitoring for the solutions they design.  This may include directing and coordinating activities for team members and functional leads to ensure the designed benefits are delivered at the target magnitude and within the specified timing.  Holds team members accountable for commitments.
  • Maintains complete responsibility for the financial analysis that supports or justifies the operational improvements to senior leadership. 
  • Possesses and cultivates a high degree of awareness around trends in the healthcare technology space and utilizes this knowledge to employ best practices to the benefit of GHX. 

Required Qualifications:

  • Bachelor’s degree in business administration, operations management, industrial engineering, or a related field and 5-7 years of related business operations leadership experience.
  • Knowledge of data analysis tools and software such as the Microsoft suite of products, CRM tools, professional services automation tools, SQL, report writing technology, or similar.
  • Strong analytical and problem-solving skills that are typically grounded in six sigma or root cause analysis. 
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team, including the ability to multitask.
  • Detail-oriented with strong organizational skills.
  • An experienced project manager who has demonstrated the ability to reduce cost or increase revenue by hundreds of thousands of dollars annually.
  • Well-developed change management skills.
  • Able/willing to travel up to 20% annually.

Preferred Qualifications:

  • Degree in Operations Analysis, MBA, or equivalent, demonstrated experience.
  • Experience deploying AI technology to drive process efficiency.
  • Experience as a trainer for software applications and/or staff onboarding training.
  • Ability to configure reporting tools such as Sigma for real-time KPI monitoring.
  • Certifications such as Six Sigma Black Belt, program management, or portfolio management.

 

Estimated salary range: $87,400 - $116,500

The base salary range represents the anticipated low and high end of the GHX’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of GHX’s total compensation package for employees. Other rewards and benefits include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few. To view more details of our benefits, visit us here: https://www.ghx.com/about/careers/

 #LI-Remote #LI-KL

 

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

Read our GHX Privacy Policy

Create a Job Alert

Interested in building your career at GHX? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
Select...
Select...
Select...

Pre-Employment Statement

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GHX’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.