CX Business Analyst

We are seeking a Business Insights Analyst based in India (aligned to US Eastern hours) to join the Customer Value Strategy & Enablement team, reporting to the Senior Manager. This individual will play a critical role in delivering data-driven insights, executive-ready reporting, and performance analytics that help Product Operations and cross-functional teams optimize operations, elevate the customer experience, and drive measurable value. 

This position will focus on reporting and analytics (especially Sigma), KPI development, and operational performance tracking. This role partners closely with the Sr. Manager of Customer Value Strategy & Enablement to enable data-backed decision-making, highlight risks and opportunities, and translate analytics into actionable strategies. 

Key Responsibilities 

Reporting & Analytics 

• Data Management: Gather, cleanse, and validate data from ERP, CRM, and operational systems to ensure data accuracy and reliability. 

• Executive Reporting: Build and maintain dashboards and reports in Sigma, Power BI, and Excel to track business performance, highlight risks, and enable decision-making. 

• Insights & Trends: Apply descriptive and inferential statistical analysis to identify performance drivers, customer trends, and improvement opportunities. 

• KPI Development: Define and monitor key operational and customer value metrics to track progress against strategic objectives.  

• MBR & Steering Committee Reporting: Develop performance updates, executive narratives, and visualizations for monthly business reviews and steering committees. 

Customer Value Enablement Support 

• Process & Performance Analysis: Partner with Product Operations teams (Content, Research, Automation, Offshore) to assess workflows, identify gaps, and recommend data-driven improvements. 

• Voice of the Customer: Translate operational data into insights that reflect customer impact and support strategic prioritization. 

• Cross-Functional Alignment: Provide analytics and reporting that help drive accountability and alignment across Product, Customer Care, and Solution Delivery. 

Qualifications 

Education: 

• Bachelor’s degree in Business, Data Science, Engineering, or a related field (MBA preferred but not required). 

Experience: 

• 5+ years of experience as a Business Analyst / Data Analyst in supply chain, healthcare, or a related industry. 

• Proven track record in reporting, dashboard development (preferably in Sigma), and KPI design. 

• Experience supporting executive-level reporting and operational performance reviews. 

• Prior exposure to automation analytics is a plus. 

Technical Skills: 

• BI & Data Visualization: Strong skills in Sigma (preferred), Power BI, or Tableau. 

• SQL & Data Querying: Ability to extract, manipulate, and analyze large datasets. 

• Excel Expertise: Advanced formulas, pivoting, and reporting. 

Soft Skills: 

• Strong communication and storytelling skills to translate data into executive-ready insights. 

• Analytical problem-solver with a continuous improvement mindset. 

• Ability to operate effectively in a global, matrixed organization with minimal supervision. 

 Knowledge, Skills, and Abilities 

• Customer-Centric Mindset: Always connecting analytics to customer value and business outcomes. 

• Innovative Thinking: Ability to simplify complex data into clear recommendations. 

• Continuous Learning: Commitment to staying current on emerging technologies and best practices. 

• Leadership & Independence: Operates autonomously with minimal supervision while keeping stakeholders well-informed. 

• Certifications: CBIP, Lean Six Sigma, or other analytics/process certifications are a plus.  

 

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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