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The Agile Delivery Consultant is a key member of the Solution Delivery team responsible for supporting one or more non-software development agile delivery teams. The Agile Delivery Consultant role requires someone experienced in software as a service (SaaS) solution implementation, who is highly organized and will foster continuous improvement, collaboration and transparency across teams. The ideal candidate must have strong interpersonal skills, excellent written and verbal communication skills, and a passion for process improvement. Experience applying agile/lean practices in professional services, consulting, or customer implementations is highly valued. This role does not include management of timeline or people.

Responsibilities for Agile Delivery Consultant

Lead the delivery teams in using agile methodologies, e.g., Kanban, Scrum, flow
Act as a coach and mentor within the agile framework
Facilitate daily stand-ups, sprint planning and retrospectives
Monitor team performance, track metrics and KPIs
Develop and maintain reporting related to team performance
Drive team progress between meetings by leading discussions and proactively coaching team members on task management and agile practices
Communicate progress, blockers, risks, and improvement opportunities to stakeholders in a clear and timely manner
Work with project managers and delivery team members to achieve customer satisfaction, deliver value and remove impediments
Identify potential pitfalls and project risks
Guide the delivery teams in identifying opportunities and continuously improving within the agile framework
Collaborate with project managers to help resolve conflicts and issues as needed, and escalate when appropriate
Help the delivery teams achieve higher levels of agility

Qualifications for Agile Delivery Consultant

Experience implementing SaaS solutions to external customers
Basic understanding of healthcare Supply Chain Management (SCM)
Ability to analyze, think quickly
Exceptional client management, project management, organizational, and planning skills
Strong work ethic and positive outlook
Must possess outstanding written and verbal communication skills
Strong track record of developing and maintaining solid business relationships
Ability to work closely with and lead a team through daily scrum events and drive toward achievement of goals
Able to successfully influence without authority
Problem-solving and conflict-resolution ability
Experience encouraging teamwork and building team morale
Able to quickly adapt to a changing environment and stay focused amid distractions
Highly self-motivated and able to suggest improvement opportunities and new ideas and drive them to completion
Willingness to learn and apply Kanban, Scrum, other agile methodologies, and obtain an industry certification
Customer-focused professional with a passion for excellence
Degree in Computer Science, Business, or related field
Proficiency in Microsoft Office applications
Ability to manage data in Excel

Preferred Skills:

Experience implementing SaaS solutions in ERPs, e.g., Oracle, Workday, Infor
CAPM, PRINCE2, or equivalent
Customer-facing SaaS implementation project management

Education and Experience-

E / B.Tech / B.S in Computer Science or related degree, or a combination of education and related experience.
3+ years implementation experience
2+ years project management experience

GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.

Disclaimer
Global Healthcare Exchange, LLC and its North American subsidiaries (collectively, “GHX”) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.GHX believes that employees should be provided with a working environment which enables each employee to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status or any other status protected by applicable law. GHX expects and requires the cooperation of all employees in maintaining a discrimination and harassment-free atmosphere. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Are you flexible to work in US shift timings, with one-way cab/drop facility provided?

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Have you implemented SaaS solutions for external customers that integrate with ERPs like Oracle, Workday, or Infor? If yes, what was your part in the integration?

Which supply chain processes have you touched (P2P, inventory, logistics)? How would you quickly close gaps on US healthcare-specific concepts?

Tell me about a time you supported a delivery or implementation team using agile practices (Scrum, Kanban, or flow) where you were not the formal project manager or people manager. How did you help the team stay organized and move work forward, especially when working with stakeholders or team members in different locations or time zones?

This role leads and coaches teams without direct reporting authority. Can you share an example where you had to influence team members or resolve a conflict without formal authority? What did you do and what was the outcome?

Give me an example of a customer-facing implementation or project where you were responsible for communicating status, risks, and next steps. How did you keep your team aligned to the customer/overall plan, and what tools or approaches did you use to make communication clear when you were not co-located (for example, working mainly by email, calls, or video with US or European customers)?

Describe a situation where requirements, priorities, or customer needs changed during an implementation. How did you help the team adapt, and did you introduce any process improvements? How did you coordinate those changes?

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Pre-employment Statement: Applicants and Employees are evaluated without regard to mental or physical disability, gender identity, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state, or federal status. I represent that the information I provide in this Application for Employment is complete, true and accurate, and if provide any incomplete, inaccurate or false information during the selection process, the organization may deny my application and/or terminate my employment if it discovers such information after I am hired. I authorize the organization to contact anyone that it deems appropriate to verify the information I have provided or to further investigate my background, past performance and suitability for employment. I consent to being discussed by any person contacted by the organization and waive all rights to bring any action for defamation, invasion of privacy or any similar claim against anyone who provides information to the organization with a good faith belief that the information provided is true. I understand that this Application for Employment is not an offer of employment and only a written offer signed by an authorized representative of the organization will be effective (Checking the box is equivalent to a handwritten signature.)

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Agile Delivery Consultant

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