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Senior IT Operations Support Engineer
At GWI we’re always looking for extraordinary people who thrive on making an extraordinary impact. Right now we’re looking for a Senior IT Operations Support Engineer to play a key role in our IT Department in NYC. If that’s you, and making a difference gets you out of bed in the morning, keep reading. It could be the start of something, well, extraordinary.
Sounds great, what will I be doing? 🤔
As our Senior IT Ops Support Engineer in NYC, you'll be at the forefront of providing a seamless experience for all staff. Your responsibilities will include comprehensive hardware and software management, from procurement to support, always with an eye towards efficiency. You'll collaborate extensively with our global IT team, leveraging collective expertise to elevate our NYC office's technological capabilities. Reporting to the IT Operations Manager, you're an inquisitive and proactive individual, eager to tackle any challenge that comes your way.
It’s also fun; shaking things up is what working for a growing company is all about. So you’ll need to be flexible, comfortable with continuous change, and working in a high-tempo environment as we grow.
What do I need to bring with me? 🧳
You’ll need to be able to demonstrate the core skills this role requires. You don't have to tick all the boxes right away; the important thing is that you’re willing to learn. Here’s what the team will be looking for:
👉 Experience with configuring and supporting Identity Management Platforms such as Okta, OneLogin, Jumpcloud etc
👉 Experience with Endpoint Management platforms like Jamf, Kandji
👉 A collaborative mindset and willingness to contribute to team culture and shared goals.
👉 Proactive working style - able to understand business technology requirements and to preemptively work to support those needs.
Equally important is attitude. We want people who think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time). Those are our values, exemplified by our leadership team, and they’re a big part of what we’re looking for in you.
Interview steps 👟
👉 Second video interview
*Don’t be alarmed if there are other stages in the process, it’s all part of the plan for some of our roles.
What exactly is GWI? 👀
GWI is modernized consumer research; global, on-demand, and accessible to everyone, not just data experts. Our platform is designed for companies looking for fresh and insightful data about their consumers’ values, purchase journeys, media usage, and social media habits.
With data representing the views of nearly 3 billion people across 52+ countries, GWI has become the go-to for agencies, brands, and media companies that want to know what really drives their audience to action.
Since launching in 2009 we’ve grown at a healthy pace, and to maintain this growth we need more extraordinary people. Hence this ad. Hence you.
What’s in it for me? 🎁
You’ll do the sort of work that got you excited about your career in the first place - not as a cog in a machine, but as an individual whose contribution matters. So gigantic job satisfaction comes as standard, but it’s only part of the package. You’ll also get:
🌴 Tons of days off: 23 days’ annual leave | End-of-year office closures | Paid sick leave
Put all that together and GWI is the friendliest, most fulfilling place any of us has ever worked.
Diversity, Equity & Inclusion 🤝
We take DE&I seriously. Not only is it obviously the right thing to do, it’s also the bedrock of our value of show respect and at the heart of our company culture.
We’re a global data business, so it’s essential our data reflects the global reality. Putting diversity into practice like this literally makes our business stronger. That’s why we strive to make our offices - and our teams - as diverse as our data. Want to know more? Take a look at our Life page on LinkedIn to learn more about our DE&I initiatives.
The point is, GWI is a place where you can genuinely feel at home, express yourself, and make your mark - whoever you are.
As a Disability Confident employer, we encourage applications from disabled candidates and are dedicated to providing all relevant assistance during the application and interview process.We also encourage individuals from all backgrounds, including those from underrepresented and marginalized communities, to join our team.
#li-hybrid
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