Operations Engineer Internship - Summer 2025

Hey Future Innovators! Ready to dive into a world where dreaming big is the norm? At Goodnotes, we're all about being visionaries, strategists, and innovators. 🚀 Get ready to build great things as we work in service of our users, constantly pushing higher and aiming for greatness. Taking value taking ownership – making bold decisions, and taking action!

We win like a sports team! 🏆

At Goodnotes everyone believes in trust, collaboration, and empowerment. Looking for a place to learn and grow with fast? We're all in for that – we never stop learning and iterating. 🤝 

Ready to be part of this? Join our 2025 Summer Internship Program and elevate your skills, connect with bright minds, and be a part of something big. Come and share our passion! 🌈 Share ideas, bring enthusiasm, and embrace the joy of creating something awesome together. 

Our Values:

Dream big
- Be visionary, strategic, and open to innovation

Build great things
- Work in service of our users, always improving and pushing higher

Operate like an owner
- Take responsibility with bold decision-making and bias for action

Win like a sports team
- Be trusting and collaborative while empowering others

Learn and grow fast
- Never stop learning and iterate fast

Share our passion
- Share ideas and practice enthusiasm and joy

Be user obsessed
- Empathetic, inquisitive, practical

Internship start date:

27 May 2025 (Tuesday) or
24 June 2025 (Tuesday)

Who would you be working with?

We are looking to hire an Operations Engineer intern to work in our Customer Support team. You will be responsible for enhancing and automating our processes as we grow, creating smooth and efficient workflows for our support agents. This internship is ideal for someone who is studying IT or Computer Science and is interested in a career in Solutions engineering, IT or DevOps.

For this role, you will be working with our talented Operations Engineer who supports and builds tools for our Customer Service Team. Because of this, you will be directly impacting the experience of our users and helping the CS Team offer the best support they can.

Your day-to-day role and tasks will be managed by our OE, however, you will also have plenty of opportunity to learn about CS agents’ work, speak with them and understand their pain points, work on solutions and pitch your ideas to the Senior CS Technicians.

This is the role for you if you’re excited to work on the things listed below:

• Feedback Analysis and Improvement
• Understand our products and internal systems, and how they work together.
• Analyze our tools and workflows to identify areas for improvement.
• Collaborate with support agents to gather feedback on tools and identify pain points.
• Project planning and implementation
• Research documentation for our internal tools and identify improvement opportunities.
• Plan, design, and implement new tools or modify existing ones to streamline support workflows.
• Estimate project timelines, costs, and resource requirements.
• Build and integrate projects into our systems, ensuring quality and functionality.
• Test, troubleshoot, and maintain tools.
• Document and train support agents on new tools and processes.
• Metrics and data reporting
• Identify opportunities for better data reporting based on internal processes.
• Build dashboards and monitoring systems from raw data.
• Present data insights and recommend improvements to the team.

What you need to be successful

• Familiarity with REST APIs and basic authentication methods. 
• Knowledge of HTML, CSS, and web architecture.
• Experience with Python and JavaScript (Node.js).
• Comfortable using the command line (CLI).
• Experience using Git commands for version control.
• Understanding of automation, integrations, and AI tools.
• Familiarity with Goodnotes Support and the Goodnotes app is a plus.
• Strong writing skills with a focus on clarity, conciseness, and technical accuracy.
• Initiative to reach out to agents in our team to receive their input and feedback.
• Ability to explain technical concepts in simple, easy-to-understand language.
• Strong analytical skills and the ability to turn data and feedback into actionable insights.
• A passion for helping people and improving processes. Bonus points for experiencing working in a customer service role.
• Enthusiasm for learning new technologies and developing new skills.

Interview process:

• A take home test 
• An introductory call with our Talent Acquisition team. We want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• A follow-up interview with the Operations Support Intern Manager
• Values interview – Meeting with members of the Goodnotes Team to answer questions relating to take ownership AND build great things

Apply Now!

• You'll receive a chance to make a significant contribution to a product people already love.
• Our internships are only available for in-office positions but we’ll cover food and transportation.
• The internship will be for May/June 2025 and last 10 - 12 weeks

 

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