People Operations & Technology Program Manager

About the Team

Our People Team is key to the growth of GOAT Group as the company continues to expand globally. Through our innovative programs and data-driven strategies, the company is committed to building a culture that is inclusive, cooperative and motivating. As a member of this team, you will play an indispensable part in our company's future by matching talent to the right roles as well as cultivating an environment in which all of our employees – across our warehouses, Flight Club retail stores and corporate teams – are able to thrive.

GOAT Group is looking for a Program Manager to join the People Operations and Technology team. We are looking for someone who thrives off operational efficiency, data integrity, and being exposed to a broad range of HR initiatives. This position encompasses administrative, analytical, process/project management and human resources responsibilities which covers a diverse scope having a meaningful impact on the company. The HR Program Manager reports directly to the Associate Director (AD) of Global People Operations & Technology and collaborates closely with team members within the APAC and US People team. 

 The ideal person is someone who is extremely detail-oriented, enjoys learning, taking on challenges, and wants a role that will continually evolve and expand as the company grows globally. This role will support HR affairs across APAC for Shanghai, Shenzhen, Hong Kong, and Japan as well as other countries as needed. 

In this role, you will:

• Work with the AD of People Operations & Technology and partner teams to manage projects from discovery and design through completion. This will include crafting the strategy, developing the implementation plans, and coordinating project related activities.
• Support in managing projects which includes requirements gathering, status tracking, etc. and communicating actions and next steps
• Evaluate current pain points and make process recommendations to internal partners as well as drive implementation of process changes across the APAC people team.
• Support ongoing special projects and programs, such as systems implementations, case management, knowledge database, HR system updates, etc.
• Audit data housed in the HRIS system to ensure compliance and data accuracy.
• Research international statutory and customary practices regarding leaves, allowances, best practices, etc. 
• Develop and maintain documentation, guides, and decks based on country specific laws and regulations.
• Complete periodic and regular audits ensuring time and attendance profiles and time off requests are set up accurately.
• As needed, assist with day-to-day APAC HR inquiries and provide support on the entire employee lifecycle e.g. onboarding, employee status changes, and offboarding, including maintaining compliance throughout all these key transition phases
• Assist with other duties and projects as assigned.

We are looking for:

• A bachelor’s degree with 5+ years of experience in business operations, HR operations, (HR) strategy, operations management, process improvement or similar areas
• Exceptional written and verbal communication proficiency in English and Mandarin.
• Flexibility in availability to accommodate PST timezone meetings when needed. 
• Knowledge of employment laws and best practices in APAC.
• Proven project/process management experience: from recommending and implementing global continuous process improvements to serving as a key liaison with external partners and internal clients to document, approve, and implement changes
• Strong attention to detail and accuracy.
• Excellent time management skills with the ability to juggle multiple tasks and prioritize.
• Experience using MS Office, Excel, Google Sheets, and Google docs.
• Basic knowledge of local compliance regulations and laws in China and Hong Kong

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.