Lead, Workplace Services

About the Team

At GOAT Group, the Asset Protection team is dedicated to offering our employees a safe workplace that operates at the highest level of integrity. The department is comprised of Asset Protection, Security, Inventory Control, and Workplace Services. This structure ensures that one global team oversees the physical security of our facilities, the maintenance of our facilities, the movement of our inventory, and the overall safety of our employees. As our global expansion continues, we are looking for passionate people to join the team and help take our department to new heights.

Role Overview

We are looking for a Workplace Services Lead to join the Workplace Services team at GOAT. The W.S. Lead is responsible for the day to day operations at our New York Flight Club Store facilities, greeting and assisting visitors, managing the equipment and infrastructure, as well as providing general office support for the team. This role will report to the Senior Manager, Workplace Services.  As a part of the Workplace Services team, your passion for excellence will help make our workplace experience the GREATEST possible!

In this role, you will: 

• Responsible for all infrastructure necessary to allow for the day-to-day operations of the assigned facility; this may also include facilities outside of local presence, including managing significant programs, inspections, legal compliance, audits, safety compliance, and vendors.* 
• Manage a minimum of two direct reports at all times, including all associated budgets.*
• Direct reports may include Cleaners, custodian staff, temporary hires, etc
• Make hiring, disciplinary, scheduling, and performance decisions for direct reports.*
• Develop and manage an onsite food services program and an in-house janitorial program, along with all associated budgets.*
• Act as the liaison between the Workplace Service team and service providers, assisting with the coordination and scheduling of office, vendor, and building activities
• Arrange security clearance for all employees and guests, and assist in the creation of new employee badges as needed
• Ensure the office remains secure by closely following guest and visitor procedures, and escalating issues as necessary to the Asset Protection Team
• Work closely with the People team to assist with new employee set-up and orientation
• Monitor and order inventories of office supplies and PPE for all sites
• Assist in inventory/ordering snacks and supplies
• Stay up to date with International holidays and all they entail
• Manage major projects and/or programs as assigned.  The associated budgets for these projects could exceed $100,000.*
• Manage cross-functional projects, ensuring proper alignment with all major stakeholders*
• Exercise autonomous critical thinking to troubleshoot issues as they arise, delegating to 
• Provide the highest level of customer service and respond to all inquiries of our partners
• Manage all incoming mail and packages, and distribute them appropriately
• Assist in ordering and organizing catering for meetings and events
• Assist with the planning and execution of company events
• Provide administrative and office assistance as needed

We are looking for: 

• 1-3 years experience as a receptionist, office manager, or similar position
• Strong interpersonal skills with an ability to interact with all levels, including the executive team
• Excellent time management and organizational skills
• Enthusiasm for a start-up environment with fast-paced changes
• Exceptional planning and problem-solving skills, with acute attention to detail
• Exceptionally neat, detail-oriented, organized, punctual, and dependable
• Excellent written and verbal communication skills
• Ability to handle sensitive information with the utmost confidentiality
• Strong ability to work in a team environment and effectively cooperate with others
• Show initiative in taking action and responding appropriately; must be a self-starter
• Able to work overtime as needed 
• Ability to work in a team environment that requires daily with multiple department
• Initiative to take action and respond appropriately while being fiscally responsible
• Ability to work a flexible schedule driven by needs of the business

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.