Employee Relations Specialist

Role Overview

The Employee Relations Specialist supports a multi-site workforce across retail, operations, and warehouse teams by managing day-to-day employee relations casework, ensuring consistent policy application, maintaining accurate documentation, and using data to improve ER programs. This role partners closely with the Sr. Manager, ER, site managers and HRBPs, escalates higher-risk matters appropriately, and helps protect both employee experience and company compliance.

• Own compliance training accountability, including tracking completion, follow-ups, escalations, and reporting.
• Manage offboarding tickets for voluntary and involuntary separations, ensuring process accuracy, proper documentation, and cross-functional coordination (e.g., IT, Payroll, Security as needed).
• Exit interview - when requested by a departing employee, the ER Specialist will conduct an exit interview and escalate complex/high-risk matters to senior ER leadership.
• Perform ER administrative work, including data pulls, analysis, reporting, and entering historical data to maintain accurate records.
• Handle low-stakes investigations (e.g., interpersonal conflict, workplace communication issues, data exfiltration), including intake, interviews, documentation, and recommendations—escalating complex/high-risk matters to senior ER leadership.
• Support Sr. Manager, ER with performance management, including coaching, documentation guidance, and consistent application of standards.
• Manage attendance across all sites, including tracking, reporting trends, and advising leaders on appropriate next steps.
• Support and administer metrics-based Performance Improvement Plans (e.g., CX or productivity/quality-based improvement plans), ensuring clarity of expectations, measurement cadence, and documentation.
• Administer Disciplinary Action / corrective action processes (verbal, written, final warnings) for safety violations, insubordination, attendance, and other policy breaches—ensuring fairness, consistency, and compliance.
• Support accommodation requests in partnership with the Senior Manager, ER, providing documentation support, and coordination with key stakeholders.

We are looking for: 

• 2+ years of experience in Employee Relations, HR, or People Operations, ideally supporting a multi-site and/or hourly workforce environment (retail/operations/fulfillment experience preferred). 
• Working knowledge of ER fundamentals: investigations, corrective action, performance management, attendance practices, and documentation standards.
• Demonstrated ability to triage risk, apply policy consistently, and escalate sensitive matters appropriately.
• Strong written and verbal communication skills, with comfort in producing clear case notes, summaries, and manager guidance.
• High level of discretion and confidentiality when handling employee and business-sensitive information.
• Strong operational and analytical skills, including experience with data pulling, basic analysis, and reporting.
• Proficiency with Google Workspace and HR systems/tools (HRIS, ticketing/case management platforms); comfort learning new systems quickly.
• Nice to have:
• Experience managing cases in HR Acuity 
• Bi-lingual, fluent in English and Spanish

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.