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Senior Fraud Investigator

Remote US

In this role you will: 

  • Review all orders on a daily basis in a timely manner to identify valid and fraudulent transactions while adhering to department and company service level agreements
  • Maintain or exceed review volume expectations with minimal errors or complaints
  • Review and analyze various notifications and escalations to identify fraudulent transactions
  • Provide timely and accurate response to emails and/or voicemails to ensure that customers are getting the best service especially when being asked for verification, etc.
  • Analyze fraud transactions and chargebacks to identify, summarize, communicate and report fraud trends
  • Manage and maintain fraud strategy by identifying, creating and reviewing fraud rules and processes
  • Conduct periodic review of rule performance and adjust as needed to ensure maximum efficiency and effectiveness
  • Influence the development of fraud tools, fraud models and review procedures to enhance ability to detect fraudulent activity and reduce losses
  • Work closely with other members of the team by handling questions and escalations and continuously improving internal processes
  • Maintain effective working relationships across internal and external teams as necessary
  • Manage law enforcement requests and maintain working relationships with third-party fraud solution providers, merchant fraud teams and issuing banks
  • Maintain a positive attitude and be willing to adjust daily responsibilities to meet the needs of the business
  • Develop and maintain reports of fraud review rates, chargeback processing and system performance to determine effectiveness and provide management and executive reporting
  • Working knowledge of SQL and some programming language required
  • Must be able to work weekends and non-traditional shifts

We are looking for: 

  • 3-5 years of experience in e-commerce fraud and payments environment
  • Working knowledge of Customer Service and valuing the customer experience
  • Strong attention to detail with consistent accuracy
  • The ability to follow stringent processes and regulations
  • Must have the ability to meet critical deadlines in a fast paced environment
  • Excellent communication skills, both verbal and written
  • Self-starter and comfortable taking initiative while quickly grasping concepts, processes and ideas
  • Must be highly organized
  • Ability to think analytically and make accurate decisions
  • Must be able to work within a team environment
  • Must be a team player
  • Strong proficiency working with web browsers and web based tools
 
 

 

GOAT Group uses geographic pay tiers based on the employee’s home state to align compensation with market differences across the U.S.

Hiring Range:
Tier 1 (Includes states such as California, New York (including New York City), Washington, Illinois and other higher-cost markets)
$77,200 - $96,500 USD

Tier 2 - (Includes mid-cost markets across the U.S.)
$69,600 - $87,000 USD

Tier 3 - (All other U.S. locations)
$66,000 - $82,500 USD

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$66,000 - $96,500 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

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