Billing Analyst

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role:

As an Analyst in the Billing and Credit Control team, you’ll be responsible for a range of operational processes that support the administration of contracts and the calculation and issue of invoices. As you build experience in the role, you can expect to also support a wider range of processes, including producing invoices and raising corrective credits and debits.

Current processes are high-touch and manual today, so this role places a premium on attention to detail and timely delivery of business-critical month-end tasks. We are in the midst of replacing our billing system, and overhauling our pricing structure for invoiced merchants, so we’re looking for additional capacity through this period of change.

 

What excites you:

Billing Administration

• Billing Ticket Management - Respond to and resolve billing/contractual queries 
• Carry out billing reconciliations
• Set up and manage Merchant records on our billing systems 
• Ensure your allotted tasks of the month-end close process are completed, timely and accurately
• Perform quality control and audit tasks to ensure merchant records are correct, contracts are set up accurately and invoices are generated as expected
• Create and distribute various billing reports 

Contract Administration

• Ensure all new contracts are ready to be billed in time for the monthly bill run
• Own the creation of new Merchant records for Billing, ensuring 100% accuracy at all times
• Liaising closely with our Sales Operations and Legal teams, to ensure all customer and contract data is accurately shown on Salesforce and SpringCM/DocuSign
• Carrying out Merchant and Contract reconciliations between SalesForce, Billing Platform and Product
• Support the Billing Manager in various tasks needed for the implementation and management of the new Billing Platform

 

What excites us:  

• Experience in billing and are very customer service orientated
• A self-starter who can work with minimal guidance
• Numerically strong with excellent commercial skills 
• An understanding of financial contracts and fees 
• A confident communicator, both verbally and in writing, who enjoys working with a wide range of people
• Confident using and building Excel / Google Sheets
• Prior experience using invoicing software (e.g. Billing Platform) and SalesForce is a bonus but not required

 

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.