Talent Experience Coordinator

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

The Talent team at GoCardless are passionate about bringing exceptional talent on board through unforgettable experiences. We are seeking a passionate Talent Experience Coordinator to join our new hub in Lisbon. You'll be at the heart of this mission—playing a vital role in ensuring our candidates and hiring managers enjoy a seamless, positive journey from start to finish.

What excites you 

• Lead the coordination of different recruitment activities: from crafting and posting job ads to scheduling interviews and managing complex calendars across multiple time zones worldwide
• Organise and run recruitment events designed to attract top talent to our growing team
• Continuously seek out ways to improve our recruitment processes to enhance the experience of candidates and hiring managers —leveraging automation, streamlining workflows, and adopting new tech solutions to remove pain points
• Analyse candidate queries to identify trends and develop engaging candidate packs, including FAQs, ‘how-to’ guides, and introductory videos
• Create clear process guides, templates, and policies that enhance the experience for both candidates and hiring managers
• Provide day-to-day support for talent operations, troubleshooting issues and serving as the escalation point for system and process-related challenges

What excites us  

• Previous experience in scheduling, calendar management, and/or administrative recruitment activities will be considered an advantage
• Outstanding communication skills with the ability to influence and engage others internally and externally
• Strong planning and coordination abilities, with a solid foundation in project management
• Autonomy and effective prioritisation—handling multiple tasks and balancing Operational BAU with project work
• Attention to detail, a proactive mindset, and a passion for delivering excellent experiences

Base salary range: € 16,000- € 24,000 (gross), (including 13th and 14th salary).

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 16,000 - € 20,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.