Site Reliability Engineer

About us

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need any extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply

Platform Engineering at GoCardless

The Platform Engineering team is a unified, globally distributed team. We are currently located in London and Riga, and we are now expanding to our new hub in Lisbon. 

We work with all other engineering teams to empower them to build, release, run and scale their products.

We operate with a strong focus on both strategic project delivery and operational excellence. 

Our work is a balance of:

• Project Delivery: Building new platform components, from initial design to deployment.
• Operational Support: Ensuring the health and stability of our systems through on-call rotations and incident management.
• Business as Usual (BAU): Continuous maintenance, improvements, and support for audits and compliance.

 

Tech stack and tools:

• Python, Ruby, Golang;
• Terraform;
• Atlantis 
• AWS, GCP;
• Kubernetes, GKE;
• Github, GitHub Actions, ArgoCD;
• Grafana, Prometheus;
• Elastic

What excites you:

We use a wide range of technologies, and will never expect you to have experience with all of them. We do hope that you are enthusiastic about the infrastructure space and the impact your work can have on others. To enjoy this work you’ll be excited by:

• Building and maintaining automation of new and existing infrastructure;
• Appreciate and believe in building easy-to-understand and maintain tools to solve problems;
• Automating operational tasks to eliminate toil using your software development skills and experience;
• Ensuring that systems are safe and secure against cybersecurity threats;
• Working closely with software engineers and data scientists;
• Being involved in the technical design of architecture and making technical decisions;
• Cloud-first engineering;
• Ongoing opportunities to further develop your skills;
• Care about working with people who share the same values as you and who will continually push you to grow.

What excites us 

• Experience with at least one programming language such as Python, Ruby, Golang etc.;
• Experience with IaC tooling, such as Terraform;
• Previous experience with Terraform automation toolings such as Terragrunt or Atlantis will be considered an advantage;
• Experience with cloud computing providers such as AWS or GCP;
• Experience with containerized applications;
• Previous experience with container orchestration such as Kubernetes and GKE will be considered an advantage;
• Experience with CI/CD tooling such as Github, GitHub Actions, ArgoCD, etc.;
• Experience working with monitoring tooling such as Grafana, Prometheus, Zabbix etc.;
• Experience with relational databases and other datastores, especially around high availability and performance optimisation;
• Awareness of DevOps and Agile principles;
• Fluency in English;
• Excellent teamwork and communication skills.

 

Base salary range: the expected base salary range for this position is between €64,000 - €96,000.

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical coverWork away scheme - gives you the option to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity - all permanently employed GCs get equity to help you make a valuable contribution
• Parental leave - to suit everyone embarking on life's great adventureLearning Budget - lead your own development with an annual learning budget
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Working this way creates the GC magic- the reason we all love showing up to work. 

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2022;

Female Employees - 46%

Ethnic background - 32%

Identify as LGBTQIA - 10%

Neurodivergent - 9%

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.