Salesforce Administrator

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

Sales Ops is a force multiplier and “the critical link between the development and the execution of the sales strategy and go-to-market strategy.” The team’s mission is to increase the productivity and effectiveness of our customers and our GC colleagues by reducing friction in the sales process.

The Salesforce Administrator will play a vital role in this mission, directly empowering our commercial teams and driving efficiency through robust system management and user support.

Our Tech Stack and Tools: Salesforce, Revenue Cloud, Docusign, Kernel, Cognism, LinkedIn Sales Navigator, Salesloft, Gong, ChiliPiper, Crossbeam. 

What excites you 

• Acting as a key partner to our Commercial teams, providing essential deal desk support and collaborating with a broad range of stakeholders across Sales, RevOps, Legal and Finance to guide deals from lead to close
• Taking ownership of system health: triaging user issues via Jira, performing audits and maintaining configurations for security, permissions and data integrity
• Translating business needs into effective Salesforce solutions, including gathering requirements, building and updating core configurations and business process automations (flows)
• Enabling user adoption through clear training and communications, and proactively leveraging Salesforce releases to implement productivity-boosting improvements
• Applying best practices and conducting rigorous testing to ensure robust, scalable outcomes
• Translating a technology-driven vision into tangible business outcomes.
• Driving alignment on our vision & strategy, so every GeeCee has a clear understanding of our priorities, why they’re important, and how their work impacts GoCardless’ success.
• Building trust and connection, so GeeCees are engaged as true advocates of the business; feel they have a clear voice, are listened to; and continue to deliver outstanding work through periods of transformational change.
• Contributing to a vibrant culture where everyone feels a sense of belonging and loves working here.

What excites us  

• Proven experience as a Salesforce Administrator (or similar role) with deep Sales Cloud knowledge 
• Practical experience building and updating simple solutions in Salesforce, including core elements like custom fields, objects, and flows.
• A current Salesforce Administrator certification (or demonstrable equivalent knowledge)
• Strong communication skills and a partnership mindset to support and enable commercial teams.

(Nice-to-haves)

• Direct Deal Desk experience is a strong plus
• Familiarity with CPQ, Revenue Cloud, or Experience Cloud
• An understanding of how Salesforce integrates with other applications
• Experience in a Fintech or SaaS environment is beneficial, but not essential

Base salary range: £27,976-£39,600

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (£27,976-£33,000) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time Off: Generous holidays, 3 volunteer days, and 4 wellness days annually.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.