People Operations Manager

About Us at GoCardless

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. 

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We’re committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner — we’re here to help! 

And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, we encourage you to apply!

The role

Reporting to the Director of People Operations, Reward and People Partnering, we are seeking an experienced People Operations Manager to join us and hit the ground running! You will oversee our core people operations team based in Riga and Lisbon, focusing on employee lifecycle processes, data, compliance and internal mobility & immigration. You will play a pivotal role in enabling our HR operating model which centres around people partnering, ensuring seamless employee experiences, operational excellence, and strategic HR delivery across our global locations. This is an opportunity to bring fresh thinking to how we operate and partner closely with our People Partners, Finance, Talent Acquisition and wider HR team to ensure we drive excellence across the People function. 

What excites you 

• Employee Lifecycle Ownership: You will own, manage and optimise end-to-end People lifecycle processes from onboarding to offboarding and everything in between, ensuring seamless and positive experiences for employees at every stage.
• Compliance & Risk Management: You will ensure compliance with local employment laws and regulations across all regions, coordinating audits and compliance reviews related to People operations.
• Scalable Process Design: You will develop and implement scalable People operations processes that support our multi-hub strategy as we continue to grow into new locations, driving ongoing process improvement and manager self-serve capability.
• HR Systems & Data: You will oversee our HR system (Hibob) to optimise functionality and data quality, maintaining robust data privacy, confidentiality and security standards, and using HR analytics to inform decision-making and improve operational efficiency.
• Finance & Payroll Partnership: You will partner closely with Finance and Payroll to drive improvements across pay-related processes, ensuring accuracy and efficiency at every step.
• Team Leadership: You will lead and manage the People Operations team based in Latvia and Portugal, building an inclusive high-performance team that puts the employee experience at the centre of everything.
• Documentation & Governance: You will ensure documentation is in place for all People Operations processes and changes, driving continuous improvement across internal workflows to ensure they are scalable, efficient and support positive employee experiences.

What excites us

• People Operations Expertise: Proven experience in a senior People Operations or HR Operations role, with a strong track record of owning and improving end-to-end HR processes in a global, multi-site environment.
• Operational Excellence Mindset: A natural process improver who loves to find smarter ways of working — someone who can balance attention to detail with a drive for efficiency and scale.
• Strong Data & Systems Acumen: Experience managing and optimising HRIS platforms (ideally Hibob), with the ability to use HR data and analytics to drive decisions and ensure data integrity.
• Compliance Confidence: Solid knowledge of employment law and regulatory compliance across multiple jurisdictions, with experience coordinating audits and ensuring local compliance.
• Collaborative Leader: A genuine team player who builds strong relationships across People, Finance, Talent Acquisition and the wider business, and inspires their team to deliver excellent employee experiences.
• Immigration & Mobility Experience: Familiarity with internal mobility and immigration processes is a plus, particularly in a multi-hub context.

Base salary range: € 3300- € 5000 (gross).

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point (€ 3300 - € 4150 gross) of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off: Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here’s where we stand:

• 45% identify as women 
• 23% identify as Black, Asian, Mixed, or Other 
• 10% identify as LGBTQIA+ 
• 9% identify as neurodiverse 
• 2% identify as disabled 

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability at GoCardless

We’re committed to reducing our environmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition, we’re working towards a climate-positive future. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via X, Instagram and LinkedIn.