Job Application for Media Implementation Senior Associate - Implementations

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Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As the MCM-Reserve Senior Associate, you will be responsible for being the day-to-day point of contact for all YouTube advertising campaigns. They plan, coordinate, implement, and collect assets for advertising campaigns, ensuring that campaigns go live on time without any hiccups.

Position Responsibilities

Manage advertising campaigns from an end-to-end process workflow
Liaising between clients from Media/ Creative Agencies and with Sales Account Management and Video Specialists
Resolve high volume of support requests in a fast, precise, and professional manner; mostly written, but in some cases live video calls
Respond and handle client requirements on assigned cases within Service Level Agreement
Follow standard operating procedures with regard to campaign implementation while maintaining efficiency throughout the entire process
Understand client requirements and implement them with stringent quality parameters
Develop mastery of the product, and use this to resolve support requests, route them to appropriate teams if needed, or escalate if necessary
Identifying the most efficient solution, and process gaps and proactively suggest improvements

Minimum Qualifications

Knowledgeable and trained on Digital Marketing
Strong communication (esp email business writing), customer service, relationship management and support skills
2+ years related work experience in Project Management and related skills
Highly responsive and productive under time pressure; able to consistently deal with high volumes and prioritize the work accordingly
Amenable to working on night shift, holidays and weekends

Preferred Qualifications

Experience working on a variety of marketing campaigns from inception to completion is an advantage
Strong technical ability and marketing platform experience is an advantage
Basic hands-on knowledge in Internet products and technologies & basic experience of HTML, AdWords or DoubleClick for Publishers is a plus
Experience in supporting Advertising products like AdWords (Search, Display, Mobile), Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search, Display, Mobile, Video) and revenue models (like Pay per click or Cost Per click, Cost per Day, Cost Per (Thousand) Impressions, Cost Per View, and/or Cost Per Acquisition) would be preferred

Benefits

We support you with competitive wages and comprehensive health care including medical and dental coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

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The binary gender language used here is based on government determined categorizations and differs from the identity language we prefer to use internally at GOC. This question helps us comply with our legal obligations, where applicable, and assists us with our voluntary diversity efforts. Your responses will be kept for future applications and you can change them at any time. Google Operations Center is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google Operations Center Candidate Privacy Policy. Please indicate your gender. (Male, Female, I choose not to disclose)

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Media Implementation Senior Associate - Implementations - MCM Reserve

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your Greenhouse dashboard. Alternatively, you can use this instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!

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